A Detailed Look Of Visa Chargeback Reason CodesPosted by Chargeback Expertz on February 22nd, 2018 Visa Chargeback Reason Codes are divided into six general groups, with 22 subcategories (codes): 1. Non-receipt of information a) Code 75 (Cardholder Does Not Recognize): In this code, the cardholder doesn’t recognize a transaction that is on their billing statement. 2. Fraud a) Code 57 (Fraudulent Multiple Transactions): If a cardholder acknowledges a single transaction but denies other. Cardholder also accepts that the card was in his/her possession when the transaction happened. b) Code 62 (Counterfeit Transaction): When cardholder claims that the card was in his/her possession at the time of the transaction, but the authorization of payment was not done by him/her. c) Code 81 (Fraudulent Transaction–Card Present): A slip provided to bank is missing information. This particular situation indicates that there is a fraudulent transaction. 3. Authorization error a) Code 71 (Declined Authorization): Bank receives a request for a transaction for which authorization is not permitted. It is done by posting multiple attempts to forcefully authorize a transaction. d) Code 77(Account Number Doesn’t Match): In this case, a transaction was not authorized and the card number provided doesn’t match directory of issuing authority/bank. 4. Processing error a) Code 74 (Late Presentment): Account number is closed or blocked and a bank has received a transaction request after 30 days. 5. Returned chargeback reasons a) Code 41 (Cancel Transaction Recurring): Merchant made the transaction when cardholder notified the merchant to cancel it. Merchant was supposed to inform cardholder but has not done so. b) Code 53 (Defective Merchandiser): Cardholder claims that he/she has received a product that is not the same as displayed at the time of the transaction. c) Code 85 (Credit not Received): Cardholder claims that product was returned and the credit has not be received from the merchant. 6. Services chargeback reasons a) Code 30 (Service was not Provided): Merchandise has not been received or the order made was cancelled. Or the service/product has not arrived by the date mentioned with the merchandiser. You can even read more about it on our website, Visit our services page to find out how we can help you today! You can Call Us at +1855-465-4723 Author Section: This article is written by Chargeback Expertz, provide knowledge for chargebacks and how to fight or reduce chargebacks. Chargeback Expertz is a Detailed Risk Management Company helping Retail and Online Merchants. Chargeback Expertz’s system is designed to defend the eCommerce Business against all types of Fraud and Threats. Like it? Share it!More by this author |