PBX Phone System Helps You Control All the Telephone Calls within Your Company

Posted by arun on June 5th, 2014

A PBX is an acronym for Private Branch Exchange. This refers to any private telephone network that is used within a company. A number of outside lines are shared by the users in this PBX network to make external phone calls. These phones are all internally connected to each other, and also connected to the PSTN, or Public Switched Telephone Network. A PBX Phone System is a kind of a hardware which is responsible for controlling the phone lines and also the extensions in a company. Calls are exchanged between the internal phone extensions, and even outbound and inbound phone calls are managed. When any incoming calls are taken, they are routed to the correct department or extension. Access is also created to the outside telephone lines for the purpose of making outbound calls.

The hardware is generally stored in the office. A very useful part of it is that you can customize it exactly as per your wishes and requirements. You need to do the PBX Phone System Setup to configure the system based on your office policies. Your company is also responsible for maintaining the hardware properly and updating it from time to time. An employee with enough knowledge of Information Technology will be needed for handling the hardware.

PBX Phone System Setup can be done easily by any individual it does not take much time, too. Once you get all the hardware needed, you just need to follow the instructions provided along with the system to set up your PBX. A very useful aspect of the system is that a single number can be used by the company, with a number of extensions. In this way, all the employees share a telephone line, and you do not need a dedicated telephone line for every employee in the company. You could save a lot on telephone bills with this concept.

A PBX Phone System has a large number of benefits. A few of them are listed below:
• The ability to transfer calls between extensions/employees
• Automatic call forwarding when extensions are busy
• A virtual receptionist with customized greetings
• A dial-by-extension directory for incoming callers
• Ring groups for departments
• Conference calling
• Call screening
• Voicemail to email
• Call recording
• Call logs
• Music on hold
• Call waiting

A PBX system is used in every company due to its versatility, and a large number of uses and benefits. You have the following four types of PBX systems:
• PBX
• Hosted/Virtual PBX
• IP PBX
• Hosted/Virtual IP PBX

Based on your requirements, choose any one from the above, and control all phone calls in your company centrally.