Call Centers Shift Toward Cloud-Based Solutions (H1)Posted by Hu Aaen on January 22nd, 2021 Cloud-based solutions are proving to be a viable and preferred alternative to the installation of hardware and software to store and process information. Marketed as cloud-based services cloud contact center services provide cloud-based service platforms that provide users with the opportunity to access networking and analytics remotely. The cloud-based center services, using cloud software solutions such as Genesys, has the proven ability to increase business process scalability, efficiency, and introduces the advantage of flexibility to manage your processes online at your convenience. The many benefits of cloud-based service technology include: A noticeable increase in cost savings Reducing the need for fewer IT personnel A lower upfront capital investment Fixed monthly subscription fees Cloud-based technology is increasing in cloud call centers with the most notable benefits being: Improved audio quality Screen capturing cloud call center Live monitoring and recording And speech analytics to improve the customer call center experience through the analysis of customer interactions At DATAMARK, we utilize the experience of our business process engineering team and cloud-based technology to provide you with cloud-based solutions to integrate into your business platform. Alternatively, you can access our services, support, and resources through our cloud-based multi-channel contact center bringing together all your contact centers requirements into one simple, easy-to-use interface. Contact us today for more information on how we can improve your contact center’s operations and systems with our outsourcing capabilities.Like it? Share it! |