Magento 2 FAQ extension by Mageplaza - A complete review

Posted by Huy Dao on February 19th, 2021

Magento 2 FAQ augmentation empowers clients to search for basic requests, ask and get replied on the Knowledge Base and FAQ records. Administrators can make an educational SEO-accommodating FAQ page with every single fundamental element.

Why Magento 2 FAQ extension is important for your online store?

Avoid answering repeated questions from customers

Clients frequently bring up similar issues when shopping on your store. In any case, you run into certain challenges when managing this issue:

(1): Your client support group continue to respond to similar inquiries which causes superfluous expanded responsibility. However, it's as yet awkward for clients to arrive at your group to ask normal - straightforward inquiries.

(2): To take care of the issue, you may consider show FAQs on each page, so your clients can search for item questions without any problem. Nonetheless, highlighting similar often posed inquiries on everything pages can cause copy content which is undesirable for SEO.

FAQs augmentation can help your Magento 2 store cut down responsibility while dodge copy content by building a different Knowledge Base page. Inside this page, clients can gaze upward, pose their own inquiries and get answers expertly.

Increase SEO by updating new content generated by customers

By letting clients/customers leave questions and find solutions from your store consistently, your site's substance is constantly stayed up with the latest and new. Web crawlers profoundly appreciate this component as they will discover your site dynamic, instructive and valuable for clients.

Moreover, as referenced above, having a FAQs page can assist you with forestalling copy content which is very destructive for your positions on web crawlers.

Boost your store's user experience

Clients need everything to be speedy, particularly when they have issues/questions which need addressing. A FAQs page can help your clients save a great deal of time looking for as of now addressed inquiries. Likewise, the FAQs module can support client commitment by permitting them to understand more, vote convenience and offer.

Let's take a look at some features of Mageplaza's Magento 2 FAQ extension:

SEO-friendly FAQ sections

Administrators can change URLs for each question page, question classification page or FAQ landing page to make it all the more amicable to web indexes. This is additionally more agreeable for clients as the URLs can be more intelligible.

Furthermore, administrators can set and alter meta title and meta portrayal for each question or for the FAQ page. Thus, this improves website streamlining.

FAQs Categories

Much of the time posed inquiries are highlighted flawlessly in various classes which are appeared under the inquiry search box. By every classification title, the quantity of existing inquiries is shown.

Administrators can likewise pick a symbol and position for the classification on the backend, and pick which questions are permitted to appear in every class.

Answers can be additionally shown or covered up, and permit or prohibit clients to tap on Read more to explore to the Question subtleties page.

FAQ Instant Search

An instant search box is featured nicely on the top of the FAQ homepage. Customers can look up questions by typing in one or some characters depending on admin's configuration.

The color of the instant search title can be set on the backend.

Customize FAQ pages design

Admins can decide how the FAQ pages look by configuration. The theme color can be set on the backend while some features are able to be displayed such as: name or email.

Admins can allow displaying only some first words or each answer instead of showing the full one. Answers can also be collapsible or shown as default.