Know the tips improving inbound call handling

Posted by Clare Redfield on February 19th, 2021

Are you trying to make sales appointment setting? Well, there is a special agency handling the said function, but you must know the intricacies of handling inbound calls. There are some tips to inbound call handling.
 
1.    To answer quickly:  While the phone rings, you should ideally pick it within the first 3 minutes. This gives a positive affirmation and a sense that you want to speak to them and that would bear a positive reflection to the service you will offer them.

2.    Listening to the response:You must use call recording facility and attend the caller with patience. In case you don’t have the product they are asking for, make them interested after listening to their requirement. Hence, sales appointment setting requires patience.

3.    Thinking about your tone: While you speak over the phone note the tone which is very important. Concentrate on your call and rush away from all other work. This is a great tactics of inbound call handling.

4.    Don’t leave people on hold:While you attend a call by a customer, never leave the call on hold. That would leave a negative impact on the caller and he might not call you in any occasion. This is the most important part of sales appointment setting, and a theory of what not to do while attending inbound calls.

5.    Making every call feel special:  The secret to every call is that you have to be in the best of your attitude and the caller must feel very special. The caller should have a long lasting effect of your voice and attitude; most important aspect of inbound call handling.

There are many other ways of summarizing calls, and having follow up procedures. In fact, its essential to be consistent and hang out with a positive outcome.