A Look into Unified Communication And Business Headsets Industry……Deep Analysis…

Posted by Mrudula Anil Karmarkar on March 11th, 2021

The global unified communication (UC) and business headsets market size is anticipated to reach USD 4,315.1 million by 2025, registering a CAGR of 12.0% from 2019 to 2025, according to a new report by Grand View Research, Inc. The adoption of unified communication headsets is increasing as these headsets include active noise cancellation feature that enables reduction in external disturbances and improvements in employee productivity.

The global electronics devices market (including consumer electronics and industrial electronics devices) is expected to be impacted significantly by COVID-19 as China is one of the major suppliers for the raw materials (used to manufacture devices) as well as the finished products. The industry is on the brink of facing a reduction in production, disruption in supply, and price fluctuations. While this can vastly encourage local manufacturers to step up and address the growing demand, the scarcity of raw material can still pose a challenge to this industry. The sales of prominent electronic companies is expected to be affected in the near future. The report will account for Covid19 as a key market contributor.

The growing competition in the market is driving the need for multitasking in organizations at various levels. The demand for wireless headsets is expected to grow as they are compatible with laptops, notebooks, PCs, and smartphones. These headsets have been largely used by executives and senior management employees. The wireless segment dominated the market in the year 2018. Increasing adoption of softphones by various call centers is driving the demand for high-quality headsets that enable efficient communication, irrespective of the employee or client location, thereby, increasing profits for organizations.

The USB-based wired PC headsets are anticipated to witness substantial growth within the office and working-class professionals. Trends such as mobility and flexibility at work are driving the demand for use of wireless devices at work and home. The business segment is witnessing increasing adoption of wireless devices. Traditional BPOs and call centers are largely adopting cordless headsets.

UC and Business Headsets Market Report Highlights

• The earphone segment is anticipated to grow at the highest CAGR of above 12.5% from 2019 to 2025. Numerous large-scale organizations have initiated the adoption of unified communications to conduct video conferences, webinars, training sessions, and meetings using UC technology for reducing their traveling expenses.
• The wired segment dominated the market in 2018 and reached a value of above USD 1,000 million owing to its affordability and extensive use in small & medium enterprises.
• The >100 segment is anticipated to grow at the highest CAGR of above 12.5% from 2019 to 2025 owing to the growing preference for newly introduced headset technologies such as gesture recognition and control, 3D surround sound delivery, and active head tracking.
• The online sales channel segment is expected to emerge as a fastest-growing distribution channel segment over the next six years. Online sales channel includes the provision of various offers on product prices, which encourage consumers to shop headsets through online platforms.
• The business enterprises segment is expected to grow at the highest CAGR of above 12.0% over the forecast period. The demand for unified communication has been increasing over the years and several enterprises have deployed IP infrastructure, which supports real-time communication services.
•  The North American region accounted for the largest market share in terms of revenue and is expected to continue to dominate the market over the forecast period.
• The buyers are seeking a wide range of models with benefits such as improved aesthetics, reliability, and durability and simplicity in use.
• The key players in the market include Audio-Technica Corporation; Bose Corporation; Dell Technologies Inc.; GN Store Nord A/S; HP Development Company, L.P; Koss Corporation; Logitech; Microsoft Corporation; Plantronics, Inc.; and Sennheiser electronic GmbH & Co. KG.

The unified communication technology offers several advantages to customers owing to its ability to simultaneously establishing connections with multiple devices at different locations. Call centers are largely opting for UC and business headsets owing to benefits such as increased productivity levels of employees and efficient communication with clients.

Currently, the demand for unified communications is high and is projected to increase over the forecast period. Customers are gaining substantial benefits of using smart devices, which include various services such as emails, instant messaging, webinars, and desktop sharing on a single platform.

Furthermore, unified communication is used for business applications owing to the increased demand for telecommuting. UC-enabled headsets support the use of personal devices such as tablets, laptops, and smartphones. The headsets enable all employees to opt for work from home to conveniently attend calls, video conferences, and meetings with clients without external disturbances.

Employers are opting for cost-cutting strategies and seeking a reduction in the need for office space by adopting work from home and BYOD policies. These policies are encouraging employees to opt for devices that eliminate external disturbances for effective communication over calls and improved efficiency while performing office-related tasks.

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The key players in the market include Audio-Technica Corporation, Bose Corporation, Dell Technologies Inc., GN Store Nord A/S, HP Development Company, L.P, Koss Corporation, Logitech, Microsoft Corporation, Plantronics, Inc., and Sennheiser electronic GmbH & Co. KG.

The companies are focusing on developing headsets with innovative technology for their end-users. For instance, in March 2019, HP Development Company, L.P. introduced a Virtual Reality (VR) headset named HP Reverb Virtual Reality Headset - Professional Edition. The headset featured better resolution, Head-Mounted Display (HMD), and a notable 2160 x 2160 panel per-eye resolution.

Grand View Research has segmented the global Unified Communication (UC) and Business Headsets market based on product, type, price, distribution channel, end use:

Unified Communication (UC) and Business Headsets Product Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)

• Earphones
• Headphones

Unified Communication (UC) and Business Headsets Type Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)

• Wired
• Wireless

o    Bluetooth

o    NFC

o    Wi-Fi

o    Others

Unified Communication (UC) and Business Headsets Price Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)

• <50 USD
• 50 to 100 USD
• >100 USD

Unified Communication (UC) and Business Headsets Distribution Channel Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)

• Exclusive Showrooms
• Online Sales Channel
• Others

Unified Communication (UC) and Business Headsets End Use Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)

• Contact Center
• Business Enterprises

About Grand View Research

Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and healthcare.

For More Information:www.grandviewresearch.com