The purpose of cabin crew is to show passengers to their seats, attending passengers to their seats, providing attention to certain passengers like disabled and elderly, serving refreshments and meals to passengers time to time, checking condition of specially abled passengers and ensuring provision of information and checking condition of equipment and greeting passengers while boarding and leaving the plane. Cabin crew job requires special skill set in order to be a professional cabin crew member for airlines. Following are the qualities you should have to be a cabin crew:
Communication Skills: Cabin crew is required to make communication with the passengers and team members constantly to work effectively with each other. Constant awareness towards passengers and team members is very important for communication skills. Answering general queries of the passengers is a crucial part of communication skills. For this purpose, Fusion Technology Solutions is offering Cabin Crew Course as well as Air Hostess Course for the willing candidates
Customer Service Skills: Customer service is very important and crucial part of cabin crew members. You have to calm, cool and collected for almost all the time. The level of customer service given by the cabin crew members reflects in the feedback of airlines. It is also the most important quality that new recruiters will be looking in you as a fresher candidate. Here are some of the attributes you should work on for impressive customer skill set:
Listen: good listening skills are very important in order to deliver customer services. If you are not paying attention on what passenger is saying then it may create a blunder in the flight services.
First impressions: this can be achieved by greeting passengers on the plane and smiling with gratitude. Showing your professional and friendly demeanour with your positive body language is very important. As the saying goes, “First impression is always a last impression”. It is exactly as it goes.
Know what you are doing: cabin crew members has to serve passengers various meals and beverages throughout the flight. Hence, you should know what you are selling in order to get customer satisfaction about the services airline has to offer. If customer has some questions about the meal or drinks you are serving, then you should know the types of drinks and meal ingredients with proper knowledge of products.
Friendly Personality: cabin crew should have a friendly personality. This is because passengers should feel happy and calm on the flight. Cabin crew should approach whenever a passenger need something. This kind of behavior increases the face value of the airlines.
Interpersonal Skills: cabin crew members meet various people every day in various flights. Every person have its own personality and character and cabin crew member should cope up with the personality of every passenger showing that every passenger is important to them. This helps in building good relationship between customers and airline which is very essential in the competition.
Teamwork skills: Cabin crew members should work like a team in order to make sure all the tasks are going on efficient pace and in orderly manner. In emergency case scenarios, teamwork is very important between cabin crew members in order to handle situation in the manner it should be handled.
Well Groomed: Cabin crew members should be well groomed. Looks always plays an important role in the when it comes to the airline standards. Crew members should look presentable in every way. The way staff of airline looks always changes the mindset of passengers.
Leadership Skills: In case of emergencies or unexpected scenarios, crew members should take initiatives and handle the situation. We cannot predict what should happen in the sky, hence leadership skills plays an important role when it comes to such scenarios.
Professionalism: cabin crew members should be strictly professional because you are in charge of the passengers in the plane and taking care of them is your prime responsibility as a member of the crew.
Flexible: Cabin crew members should be responsible to take care of all the passengers in every way possible. Adaption to various situations is most important when you are flying to different countries on day to day basis. Every situation is unique and crew members have to adapt to them.
Caring: All the cabin crew members should be caring and responsive to the passengers who are old or differently abled. Also, you have to fulfill certain demands of these kind of passengers to make sure every passenger will get attention and no one should feel less attentive or being ignored by crew members.
Good Health: Cabin crew member is very challenging job and demands physical strength. Some flights will fly for 20-30 hours nonstop, hence all the crew members should possess very good health. This is becoming a criteria for selection for cabin crew members nowadays in the airlines selection processes.
Good Time Management: time management is very crucial when you hand to attend 150-200 passengers on daily basis. Flights should depart on schedule and flight briefing should done on time when it comes to time management. It also includes completing different tasks during flight time apart from meals serving and potential passenger emergencies.
Able to speak English Fluently: Cabin crew members should speak English in fluent manner in order to communicate with all kinds of passengers. Most airlines includes English passing tests for recruitment processes as it is part of job.
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meghana Joined: March 24th, 2021 Articles Posted: 1
