Legacy Research Group Llc: Employee Profiles - Zoominfo.com

Posted by Kinnaird on April 16th, 2021

Four monetary research companies ... Years of collective management ... and millions of customers worldwide ... Now combined under one roof ... Tradition Research Group.

City Parkville, MD Profession Level Please select from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.

Unfortunately this internet browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and focused on serving our company neighborhood. Read more. Publishers, Client Reviews are not used in the estimation of BBB Ranking complaints closed in last 3 years problems closed in last 12 months, Customer Evaluations are not utilized in the calculation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Client Complaints10/26/2020I am a life time member. I have not been able to receive a single email from any publication that I have belonged to for months now.

First they informed me they will check out it. Then I was informed the system was sending it to an incorrect email address. This occurred a number of times after I was informed my e-mail address had actually been updated. Then they told me they will do an escalated case to trace my email problem, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not suitable. Then I changed my e-mail to a yahoo e-mail address they said would give me no issues. I wait, still nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.

I called once again and they informed me that the services which I was asking about were not part of my membership, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent updates at what time, but then customer care informs me on their end, it shows nothing was sent and they don't know when they head out through email. When I requested a manager or different contact details, they said they don't have any.

I paid near 5 figures for these lifetime memberships overall, and I am not even getting them to date. This is too time consuming, frustrating, and awful customer care. I belong to other financial investment advisories and they have the capability and resources to quickly resolve any concerns. Nothing even near to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Check out MorePreferred Outcome, Other (needs description) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some form of settlement for ALL THIS INCONVENIENCE As far as your customer service dept, you must fire all of them and restructure the dept.