Legacy Research Group, Llc - Better Business Bureau® Profile

Posted by Jolliff on April 16th, 2021

Four financial research study companies ... Years of cumulative management ... and countless subscribers worldwide ... Now integrated under one roofing system ... Tradition Research Group.

City Parkville, MD Profession Level Please choose from the left-hand column Function Please select a filter from the left-hand column Market Publishing and Printing.

Regrettably this internet browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and concentrated on serving our service community. Find out more. Publishers, Consumer Evaluations are not utilized in the calculation of BBB Score grievances closed in last 3 years grievances closed in last 12 months, Consumer Evaluations are not used in the calculation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have not had the ability to get a single email from any publication that I have actually been a member of for months now.

First they told me they will look into it. Then I was told the system was sending it to a wrong email address. This took place numerous times after I was told my email address had been updated. Then they informed me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was told my original e-mail service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo email address they stated would offer me no issues. I wait, still absolutely nothing. Then they tell me it was since I had actually not whitelisted the services in my account, which I then did.

I called once again and they informed me that the services which I was asking about were not part of my subscription, however when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, same old runaround. Upon logging into the site, I can see which services sent out updates at what time, however then customer care tells me on their end, it shows nothing was sent out and they do not understand when they head out by means of email. When I requested for a manager or various contact info, they said they do not have any.

I paid near to 5 figures for these life time subscriptions overall, and I am not even getting them to date. This is too time consuming, frustrating, and dreadful customer support. I belong to other investment advisories and they have the ability and resources to rapidly fix any issues. Nothing even near to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Read MoreDesired Outcome, Other (needs explanation) I would like someone from the business to personally call me with a resolution of these problems and an apology and some form of compensation for ALL THIS HASSLE As far as your customer care dept, you need to fire all of them and restructure the dept.