Legacy Research Group - Linkedin

Posted by Mariko on April 16th, 2021

4 financial research study firms ... Years of collective management ... and millions of customers worldwide ... Now combined under one roofing system ... Tradition Research study Group.

City Parkville, MD Profession Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Industry Publishing and Printing.

Regrettably this browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and focused on serving our service community. Check out more. Publishers, Customer Evaluations are not utilized in the estimation of BBB Ranking problems closed in last 3 years problems closed in last 12 months, Consumer Evaluations are not used in the calculation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have actually not been able to receive a single e-mail from any publication that I have actually belonged to for months now.

First they told me they will check out it. Then I was informed the system was sending it to an incorrect email address. This took place a number of times after I was informed my e-mail address had actually been updated. Then they told me they will do an intensified case to trace my e-mail concern, I waited a week, no updates. Then I was told my initial e-mail service - protonmail. com is not compatible. Then I altered my e-mail to a yahoo email address they said would give me no problems. I wait, still nothing. Then they tell me it was since I had not whitelisted the services in my account, which I then did.

I called once again and they informed me that the services which I was inquiring about were not part of my membership, however when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, exact same old runaround. Upon logging into the website, I can see which services sent updates at what time, however then customer support informs me on their end, it shows nothing was sent out and they don't know when they go out through email. When I asked for a manager or different contact info, they said they do not have any.

I paid near to 5 figures for these life time subscriptions overall, and I am not even getting them to date. This is too time consuming, discouraging, and dreadful client service. I become part of other financial investment advisories and they have the capability and resources to rapidly resolve any problems. Nothing even near absolute incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out morePreferred Result, Other (requires description) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some kind of settlement for ALL THIS HASSLE As far as your customer care dept, you must fire all of them and restructure the dept.