Legacy Consulting & Research Group

Posted by Kierstead on April 17th, 2021

4 financial research study firms ... Decades of collective management ... and millions of customers worldwide ... Now combined under one roofing system ... Tradition Research Group.

City Parkville, MD Profession Level Please choose from the left-hand column Function Please select a filter from the left-hand column Market Publishing and Printing.

Unfortunately this web browser is not supported. Please utilize a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and focused on serving our company community. Read more. Publishers, Customer Evaluations are not utilized in the calculation of BBB Rating complaints closed in last 3 years complaints closed in last 12 months, Consumer Evaluations are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Consumer Complaints10/26/2020I am a lifetime member. I have actually not had the ability to receive a single e-mail from any publication that I have been a member of for months now.

Initially they told me they will check out it. Then I was told the system was sending it to a wrong e-mail address. This occurred several times after I was informed my email address had actually been upgraded. Then they told me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was informed my initial e-mail service - protonmail. com is not compatible. Then I changed my email to a yahoo e-mail address they said would give me no concerns. I wait, still nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.

I called once again and they informed me that the services which I was asking about were not part of my membership, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, same old runaround. Upon logging into the site, I can see which services sent updates at what time, but then client service tells me on their end, it shows absolutely nothing was sent and they do not know when they go out via e-mail. When I requested for a supervisor or various contact information, they said they do not have any.

I paid near 5 figures for these lifetime memberships overall, and I am not even receiving them to date. This is too time consuming, discouraging, and dreadful consumer service. I become part of other financial investment advisories and they have the capability and resources to rapidly solve any concerns. Nothing even near to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out moreDesired Outcome, Other (requires explanation) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some type of settlement for ALL THIS TROUBLE As far as your customer care dept, you ought to fire all of them and restructure the dept.