Legacy Consulting & Research Group

Posted by Mariko on April 29th, 2021

4 financial research study firms ... Years of collective management ... and countless customers worldwide ... Now integrated under one roofing system ... Tradition Research study Group.

City Parkville, MD Career Level Please select from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.

Unfortunately this browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and focused on serving our service community. Find out more. Publishers, Client Evaluations are not used in the calculation of BBB Score grievances closed in last 3 years grievances closed in last 12 months, Consumer Evaluations are not used in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Consumer Complaints10/26/2020I am a lifetime member. I have actually not been able to receive a single email from any publication that I have belonged to for months now.

Initially they informed me they will look into it. Then I was told the system was sending it to a wrong email address. This occurred several times after I was informed my e-mail address had been updated. Then they told me they will do an intensified case to trace my email problem, I waited a week, no updates. Then Learn more here I was informed my initial email service - protonmail. com is not suitable. Then I altered my email to a yahoo email address they stated would offer me no concerns. I wait, still absolutely nothing. Then they inform me it was due to the fact that I had actually not whitelisted the services in my account, which I then did.

I called once again and they told me that the services which I was asking about were not part of my subscription, however when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, but then client service informs me on their end, it shows nothing was sent out and they don't understand when they go out via email. When I asked for a supervisor or different contact info, they said they don't have any.

I paid near to 5 figures for these lifetime memberships overall, and I am not even getting them to date. This is too time consuming, aggravating, and awful customer service. I am part of other investment advisories and they have the capability and resources to rapidly deal with any issues. Absolutely nothing even near absolute incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Find out morePreferred Outcome, Other (requires description) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some type of settlement for ALL THIS TROUBLE As far as your consumer service dept, you should fire all of them and reorganize the dept.