Why Your Hotel Needs An Online Payment System | 2021

Posted by First DigiAdd on May 25th, 2021

The purchase of goods and services over the Internet has become available to consumers for some time now. While online payment processing has become widespread in many sectors, the hotel industry has been slow to do so. The process of processing online payments may seem a little daunting, but it's worth getting familiar with. You know many online transactions done by people because the  Mobile app development company provides different apps for online transactions. You can choose on of them for your online payment system 

Imagine that you are a hotel guest who wants to book a room on the hotel website. You will be surprised to learn that many hotels still do not use online payment systems, guests do not proceed with a booking if it is not possible to pay online, because the hotel is not trustworthy for them. The functionality behind how e-commerce transactions work is rarely or never questioned, it's just accepted.

While we would like to think that the above scenario is unlikely, here we will discuss some of the importance of integrating an online payment solution into your  website. In this article, we explain how online payment is beneficial and how it evolved into the online world. We'll then explain how this works on your hotel brand's website.

Why Is Non-Cash Payment Mandatory Under The New Regulation?

With the COVID19 pandemic attacking the entire globe; Cashless payments are no longer an option, but a necessity for all types of businesses.

In the hospitality industry, he has revolutionized contactless services and digital payments; further gradual increase in the rate for payment of hotel accommodation.

Mainly due to the simplified transaction process and the return policy it provides to your guests.

4 Tips To Keep Your Hotel Online Payments Secure:

Use systems that can protect your customers' cards - You need to use an online payment system (perfectly integrated into your PMS or booking system) that can send and receive card authorization digitally and store it all securely in one place.

Inform all managers and employees about company policy - Every employee should be aware of your hotel's policy regarding compliance and safe handling of customer information. They should all be trained in the software you are using and have a consistent process to follow with every purchase.

Protect your POS systems - Don't miss the opportunity to invest in the latest cybersecurity tools, including encryption, antivirus software, and firewalls, to defend against POS attacks that other malware might target.

PCI Security Compliance - The PCI Security Standards Council fights against hotel credit card fraud by upholding the global standards of the payment card industry. Make sure your hotel is PCI compliant.

Key Advantages Of Cashless Payment In Hotels:

Convenient for guests : Of course, guests do not need to carry money with them when traveling to make payments. Either they pay when booking through any means (OTA, booking engine, etc.), Or they pay directly at your hotel. This is convenient for them and even allows them to speed up transactions.

Reduces human error : Electronic payment transactions are easier to record and track, yet protected from theft. In addition, managers no longer need to carefully record these receipts; thus leaving no room for manual errors.

Provides paperless and contactless payments : Switching to contactless payments is one of the most popular reasons for switching to non-cash payments. In addition, it helps hoteliers serve more customers in less time, thereby improving

Ensures the proper collection of customer data : Cashless payments log every transaction made, giving you important data about who buys what and when. This enables you to better understand your customers and offer them services tailored to their preferences.

Eliminates the risks of keeping cash : There are many risks involved in handling cash. It can be stolen, damaged during disasters, accidentally handing over excess change, and the like. With a cashless system, it becomes quite easy to manage your money.

Loyal customers and reservations : Receiving prepaid reservations ensures that the reservation is valid and has less chance of no-show or cancellation. This will help you maintain optimal occupancy rates for your property and thereby increase your business income.

Here We Will Discuss Some Of The Important Aspects Of Integrating An Online Payment Solution Into Your Hotel Website.

1) Increase In Sales

When you implement an online payment solution for your hotel, you can accept payments from multiple channels at the same time, which increases room sales. Not only that, you can also provide your guests with a variety of payment methods. This can be online banking, credit card, e-wallet or PayPal. More payment methods - more sales!

2) Guests Can Provide Credit / Debit Card Information Online.

Gone are the days when guests and online shoppers were afraid to provide their payment and card details to online payment systems. With the level of online security adopted by PMS providers and online payment gateways, guests are now confident that they can submit their card information online, increasing online bookings for hoteliers.

3) Integration With PMS

An online payment solution is usually integrated with a property management system (PMS). This integration makes it easy for your hotel guests to pay immediately when they select a hotel room, increasing your direct booking. This integration simplified and accelerated the room booking process. You can even define the payment methods offered in the PMS.

4) Uninterrupted Payments

The experience a guest gets when they book your hotel room will determine whether they will visit your hotel again. One of the points of contact in this experience usually arises during the payment process. Guests prefer to pay in the usual way as well as in their local currency. A good PMS with online payment solution integration can handle guest payments seamlessly, saving you time and giving your guests peace of mind.

5) It's More Secure

Finally, and most importantly, online payment solution providers are now working hard to keep their payment gateways safe from intruders. These security measures applied by these online payment providers have made online booking more secure and, in turn, have increased the trust of travelers. With the development of technology, there is a risk of data theft. 

Conclusion 

Any hotelier who does not integrate an online payment solution in this digital age is effectively missing out on all the benefits an online payment gateway has to offer. Online payment solutions also make it easier to resell and cross-sell your hotel services and products to your guests, making their stay more enjoyable overall. The ability for your guests to pay in their own currency using any card at their disposal is one of the reasons every hotelier should use an online payment solution.