What Makes Plantronics Headsets Perfect for Call Centers?

Posted by Bob Bowers on June 9th, 2021

Plantronics has been providing headsets and other communication devices to airlines and the aerospace industry for over half a century. Recently, the company acquired Polycom and became known simply as Poly. Since the merger, the same technologies used to facilitate aerospace communication have become available to regular business owners and consumers. Read on to find out what makes Poly products an ideal fit as Call Center Headsets.

Advancements to Accommodate Changing Times

The original purpose of a type of technology can help to shape its future uses, but in this case, Poly's product line has grown to encompass a wide array of designs to accommodate changing times. Call center workers are more common, and they're working longer hours. Business owners know that in a challenging labor market, it's important to provide their teams with all the right tools to succeed.

Facilitate Improvements in Employee Productivity

Poly's thoroughly modern headsets feature comfortable wearing styles and active noise canceling technology. They're not just easier to use and more comfortable to wear. They also provide a better experience for call recipients, which is arguably just as important.

In today's age of remote work, the best call center headset is one that can be used either in the office or at home. A Plantronics call center headset offers the perfect solution to background noise and potential discomfort from long hours of wear. It will be comfortable, lightweight, easy to use, and perfect for improving employee productivity no matter where call center or customer service reps find themselves picking up the phone.

Availability of Accessories and Replacement Parts

Poly headsets are designed to last, and the company offers a range of accessories to improve wearer comfort and convenience. Along with replacement parts, buyers can purchase ear cushions, ear loops, clothes clips, windscreens, and more to improve their experiences at work.

The Versatility of Leading Products

Most headsets are designed for very specific uses. They can be plugged into a PC, and they'll work just fine, but they can't be used with desk phones or mobile phones. The most advanced Poly headsets can be used with multiple devices. Some even feature built-in ringers for advanced tech like VoIP.

The Bottom Line

The best call center headsets are designed to provide maximum comfort and durability even during long periods of use. That's just what users can expect when they purchase Poly headsets and other communication products for call centers, offices, and remote workers.