Importance Of IT Support Companies For Small And Medium Business

Posted by Apex Technology Management, Inc. on June 3rd, 2016

As a small-to-medium business, your company most likely has desktops, laptops, tablets, smartphones, operating systems, browsers and other technology that transmit or store sensitive information that require strict security measures for your daily operations. Like many small-to-medium businesses, you may have limited in-house IT capabilities and support. Finding the right IT support California companies like yours need to succeed is an essential part of doing business nowadays, especially if you offer e-commerce on your website.

If your business doesn’t have a dedicated in-house IT team to stay on top of things like security, patches and backups, you increase the odds that you will eventually be facing an IT outage or other system issue that will impact your company negatively. For example, if your customer relationship management system, network, Email server, or financial application goes down, it will likely result in substantial revenue and productivity losses. The IT support California businesses demand most include communications, computing, email, mobility management, cybersecurity, storage and networking resources and telephony services. In addition to providing the capabilities, service providers like Apex also offer end-user support, service guarantees and ongoing maintenance and management of the infrastructure. Whether you are a small startup or an established medium-sized business, your company will likely see four key benefits to the managed IT services California providers offer: Cost avoidance, reduced operational risk, improved operational performance, and accelerated innovation.

Consider the following important criteria when comparing the IT support California service providers offer: Look for an IT management partner who will value a long-term relationship. You need a trusted advisor to work with you to develop a technology roadmap for your business goals that allow you to stay on target and successful when market conditions fluctuate.

Discuss existing technology issues, specifically finding solutions to past security vulnerabilities and outages in order to arrive at a detailed response tailored to correcting these specific problems. Look for an IT management service that provides a breadth of offerings in one comprehensive service portfolio. This will help you avoid trying to juggle the conflicts that can arise from dealing with multiple vendors, by fulfilling all your IT management needs from a single provider.

Your company is unique, and has specific industry-related opportunities and challenges, so look for a technology management partner who will focus on your business goals, rather than a service plan with a cookie-cutter approach. Close communication is key to IT management success. Find out how often the IT management provider presents data and formal reviews to gauge the effectiveness of the service. At the minimum, there should be quarterly formal meetings and more frequent informal meetings with your account manager.

The secret to enabling your company’s IT to work more effectively, efficiently and strategically is managed IT services. With cost-efficient managed IT services California businesses can extend their SMB IT resources, freeing up talent to accomplish their business goals.