Good Communication Promotes Positive Feedback On EbayPosted by Nick Niesen on November 1st, 2010 Good communication is the key to encouraging your auction buyers to leave you positive feedback. Such communication also helps avoid most negative feedback on eBay. 1. Good Communication Prevents Misunderstandings
Thus, try to spell out delivery time frames and other details as much as possible. Is your refund policy clear? Is your product clearly and accurately described in your auction ad? Does your product's quality meet or exceed the expectations created by your auction ad?
Since they are leaving the feedback first, they will hesitate to leave you negative feedback, knowing that you may respond in kind. If you leave positive feedback for the buyer first, they may never return the favour.
However, what if you do receive negative feedback on one of your auctions? What can you do about it? Under certain, very limited circumstances (such as an extortion attempt), eBay might reverse negative feedback unjustly given to you. In most cases, however, eBay will not reverse negative feedback. You can use eBay's "Mutual Feedback Withdrawal" procedure. This is where both the buyer and seller agree to withdraw negative feedback from each other. Thus, the negative feedback will be removed from both of your total scores (thus improving both feedback ratings). The negative comments themselves won't be removed by eBay. However, your comments left in response to a negative feedback will also stay to tell your side of the story. Yes, good communication can lead to more positive feedback from your auctions. Such communication can also help you to avoid and even reverse negative feedback. So, by all means, promote positive feedback on eBay through good communication. Like it? Share it!More by this author |