Several Features Every VoIP Phone System Provides

Posted by Leewood on December 2nd, 2017

VoIP phone systems have always become popular since the past decade. Even though you can distinguish between a VoIP and a PSTN call, VoIP systems are not similar when functionality is considered. So, here are the features that the best phone systems can offer.

Unified Messaging

Usually, the best VoIP phone system offers unified messaging across the network. A person can easily check his or her email inbox for voicemails and instant messages. Moreover, the visual voicemail enables users to read long messages without any issues. The unified inbox not only enhances productivity but also minimizes the risk of mistakes as everything is present in one place.

Auto Attendant

With the popularity of VoIP phone systems, auto attendant is important for any business. This comes into the picture when the staff is busy or the business is closed on a holiday. Once a person calls a department, he can be greeted by an automated message or can be redirected to another department. Besides, you can tune the auto attendant to answer queries such as account information, billing amount or notifying them about offers.

Call routing options

Finally, based on the needs, you can always combine a bunch of features to get the most from VoIP solutions. Users can set the call forwarding mode so that the customers are directed to a manager or an assistant. In case of failures, users can always switch to voicemails. You can also configure hunt groups in case the call needs to be answered by anyone within the team.

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Author Bio:-

This article is written by Lee Wood. He has got into writing professionally and uploads regular informative articles. You can refer to the articles and the information put down by him and clears your doubts on SIP trunking. You may also visit effective communications blog.