If Service or Merchandise Not ReceivedPosted by Merchant Stronghold on December 19th, 2017 In this digital age, almost everything is available at our fingertips or just a few clicks away. And, there is no better example of this than the upward trend of ordering and paying for goods and services on the web. For online merchants, this ease of ordering comes with customer expectations to take delivery almost as quickly or at least in a few days. Online merchant account providers have their own delivery norms and policies, which are typically spelled out on their website or during the ordering process. Unfortunately, there are times when a merchant is unable to meet a delivery deadline because of circumstances within or out of their control. When a delivery deadline is missed for any reason a customer’s patience is tested. Many times a delay leads to thoughts of being duped by the merchant, and when a customer thinks they have been taken advantage of by an online merchant their usual response as a cardholder is to report this to their card brand or bank and file a chargeback. Online merchants can take precautionary measures to safeguard themselves from customer chargebacks claiming services or merchandise was not received:
Even with a chargeback prevention system in place, not all chargebacks can be avoided.While there will be legitimate customer claims for non-receipt of services or merchandise, there will also be customers who intend to defraud merchants by claiming not to have received what they paid for even though they have, in fact, received their order. So, it is important for a merchant to pay careful attention to pending chargeback notices and respond quickly. If you’re looking for any kind of information, you’re in the right place! Like it? Share it! More by this author |