Boost Your Business with Custom IVR Hosting

Posted by Voicestamps on January 3rd, 2018

An IVR refers to a plethora of software-based communication solutions regarding business. It is the abbreviation of Interactive Voice Response that helps businesses to route calls and records automated voicemail messages. Other IVR companies delve into more in-depth and provide services like CRM integration, bill processing, and database management, along with their primary function.

Some companies provide custom IVR hosting which helps you to create customized voice applications as per your specific needs. Businesses no matter how small or significant do need IVR systems installed to experience a better and affordable way to contour the calling procedure for its employees and customers. IVR systems mainly help your customers to provide their required information online, and the calls are automatically routed without using the voice-activated menu. Here is what you should know about IVR before installing one in your office.

The custom IVR hosting system that is based on a cloud or on-site manages the telecommunications, and the servers fall on the vendor. These type of system combines with the telephone systems already present in the business, and it is the company’s responsibility to maintain those systems.

There is built-in speech recognition technology in the IVR systems that help the customers to direct them to the specific department that concerns their complaint or query by merely answering the questions instead of typing numbers.

As a word of advice: If you are starting off your new business or you have a company that doesn’t require heavy operation loads and data, then you should probably go for the simpler custom IVR hosting system. A simple IVR hosting which requires the touchtone system because the Speech recognition IVR is costlier and are made to handle more complex information.

The most basic type of IVR services that you will find is the inbound and the outbound. The inbound IVR systems operate with the incoming calls, and the outbound systems help to make calls that are based on semi-automated dialing. Judge the nature of your business and then decide what kind of custom IVR hosting system would be the best suit for your business needs, since there is a price difference between the inbound and the outbound IVR systems.

Before you opt for any standard IVR system or plan to get a custom IVR hosting service installed for your business, you should check the level of integration that company is providing. Integrating the existing databases, CRM systems and websites of your business is critical as it helps to organize the massive amount of customer data and it becomes easier for your customers to access the information they are looking for and even talk to the representative of the department of their concern. It is also essential for automated bill payments.