SAP C/4HANA & S/4HANA: Capabilities to Create a Seamless Lead-To-Cash Journey

Posted by Knack Systems on August 6th, 2019

Every business needs customers. Without them, you might as well close shop. You might be able to attract customers to your business, but keeping them can be challenging in the long run, especially when they become dissatisfied with their experience. To avoid losing them, you need to be able to provide a consistently personal, credible, and smart customer journey.  SAP C/4HANA and SAP S/4HANA can be helpful in creating a seamless lead-to-cash journey. These customer relationship management platforms can let your business grow and succeed by giving you the tools to deliver exceptional customer experiences.

Discerning businesses must be concerned with the customer experience and understand its value. Successful companies know that attaining the best customer lifetime value results from their consistent delivery of high-quality customer experience and service. This can be important in every industry, especially for a business concerned with providing utilities. By implementing a customer experience strategy, you could minimize customer churn, increase customer satisfaction rates, improve employee satisfaction, and boost revenues. SAP C/4HANA and SAP S/4HANA can be helpful in fulfilling these objectives.

SAP C/4HANA encompasses the range of customer experience solutions from SAP. It consolidates the solutions for supporting front-office operations, like marketing, customer service, commerce, and sales. As a comprehensive cloud solution, it can modernize legacy CRM products and their sales-only focus. SAP S/4HANA, on the other hand, is the on-premise ERP solution that can work together with C/4HANA to address the challenges in the customer experience, while improving your company’s flexibility, insight, and speed. Using this platform, you can use every opportunity to provide the best user experience every time. It can also be deployed in the cloud or as a hybrid platform, depending on your overall needs.

Using SAP C/4HANA and SAP S/4HANA, you can connect the front end of your enterprise to the back end. Most front-end aspects are often related to how the customer interacts with your business. With these platforms, you can seal the experience gap and build trust between you and your customers. Use them as your business’ foundation to become agile and ready to innovate, while creating a customer journey that is based on credibility, trust, and empathy.

About the Author:

Knack Systems is a Premium Gold Partner of SAP with a focus around Customer Management, which includes Cloud Solutions, Hybrid Solutions, E-commerce, and Analytics. Knack Systems provides end-to-end services in SAP transformation programs, including solution roadmaps, implementations, integration services, rollouts, support, upgrades, testing, and package evaluations.