Wireless Phone ServicePosted by freemexy on August 21st, 2019 The ACSI has over a decade of experience analyzing customer satisfaction with wireless telephone service operators in the U.S. consumer market. Each year, the ACSI interviews hundreds of customers about recent experiences with their wireless telephone service. The customer survey data serve as inputs to ACSI's proprietary model, which embeds customer satisfaction within a series of cause-and-effect relationships.4g gsm desk phone Wireless Telephone Service Brand Study ACSI clients gain access to confidential wireless phone industry data spanning more than a decade, with over 30 data points per year for the largest service providers in the industry. Key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention. ACSI's proprietary modeling helps clients gauge their own company's performance in relation to industry peers and best-in-class companies in other industries. Wireless phone clients also access ACSI's full array of customer experience benchmarks for their own industry as well as obtain actionable data for improving the customer experience. The ACSI also introduces a new measure of customer spending for the wireless telephone service industry. The Customer Value Segment Model makes it possible to distinguish customer groups based on how much each spends on wireless, along with differences in satisfaction and loyalty. The model then pinpoints the segments for which the financial return from investing in better customer satisfaction is the strongest. Like it? Share it!More by this author |