Smart VoIP Telephony Solution and Its Benefits for VoIP Service Providers

Posted by Samir on October 24th, 2019

The telephony business started with bulky and complex hardware and delayed communication. It passed through many transformations and finally reached the level of portable and wireless devices with an amazing range of features and functionalities, called, Smartphones. The Smartphone can be carried by the user to any location and communication can be performed with it. On the other hand, communication lines shifted from traditional PSTN lines (Public Switch Telephony Network) to SIP lines due to multiple benefits offered by it to the business owners and service users.

The VoIP based solutions are so popular that there are thousands of businesses around the globe that are based on the VoIP service offering business and there are millions of users that use communication and collaboration services offered by the solutions developed on the VoIP. In a nutshell, the whole VoIP business is gigantic and widespread.

The latest advancement in the VoIP industry is a smart telephony solution. The smart telephony platform is ultimately a software solution that is developed by using power of robust VoIP development technologies and smart algorithms, features, and solutions. There are some major players that have already started using the smart telephony solutions also known as smart VoIP software. If you are a VoIP service provider, you must start using this advanced solution. Below are the top 3 reasons of using it:

1. Advanced features to offer

The smart telephony software is way more advanced than a typical VoIP software. It comes with a wide array of features and sometimes, never seen before features as well. A smart telephony solution offers comprehensive VoIP solutions such as multi tenant IP PBX solution, help desk ticketing system, VoIP billing software, fax server solution, etc. as the add-ons. It means within a single smart VoIP software, you get all major VoIP solutions. You can offer all these features to your customers to increase their satisfaction and loyalty as well.

2. Competitive advancement

The smart telephony software has many amazing offerings as mentioned in the above point. It can be used to provide value added offerings that are not available in the market. This will help you stand out among all your competitors. This will also help you get some unpaid word of mouth publicity.

3. Affordable

When we talk about new technology and that also a smart solution, people start thinking it must be expensive. Yes, it is not cheap as there are value added features, the performance is exceptional, and the benefits are extraordinary, but it is not as expensive as you cannot afford it. There is a smart telephony solution that is available as an open source solution. There are also enterprise and proprietary smart VoIP solutions available in the market. The VoIP service provider can easily get it within their budget.

This is the right time to adopt the smart telephony solution as it will help increase business reach and benefits, both. If you are still not convinced with an idea of getting a smart VoIP solution for your business, you may do a little research on the same and you are definitely going to find the same facts that you learned in this article.