Three tips to use social media for better results from ORM company in Mumbai

Posted by Carlsen Baker on November 6th, 2019

Social media and ORM are related to each other in more ways than one would imagine. In the age when everything is connected, and reviews on Facebook and Twitter matter a lot for brand image, the ORM companies focus on these platforms to connect with audience and understand their mindset.

Monitor comments on each social media channel
Social media channels have a very active comment section and outbursts are very common when something negative comes up. It is possible that the social media platforms would receive negative reviews, complaints and other feedbacks that are not in favour of brand reputation. This is why ORM company in Mumbai is supposed to monitor each comment.

Respond accordingly
It is the duty of the social media agency to ensure that they have proper responses for every comment. Redirecting them to the customer support team, helping them with their queries in DM and forwarding the issue to the concerned department is very important because it will help the brand build a reputation in a positive way.

Take special focus on paid promotions
Paid promotions are often skipped from the mind of the ORM team. But these posts are promoted in order to reach a wider audience and any negative comment would harm the brand image. With assistance from ORM company in Mumbai, a special focus can be applied on these posts so that the new audience understands that the brand takes care of user grievances.

By having an efficient online reputation management team, brands find a better reach among a bigger audience. Their contribution for improving the sales is crucial and this is why you too should consider for your brand.