All About Alitalia Customer Commitment:

Posted by Sophia Williams on January 21st, 2020

This section is intended to provide with information regarding Alitalia procedures, Alitalia Reservations & Alitalia Manage Booking, polices and metho

Accomplishing the best customer service is for Alitalia a mission, that’s why we elaborated this document in 12 point known as customer commitment where you will find our responsibilities and the way we fulfil them.

Offering the lowest fare available:-
We will offer on www.alitalia.com possible link to search for hot deals, on our telephone reservation system, and at airport ticket counters, the lowest published fare for which you are eligible for the date, flight, and class of service requested, and will advise you if lower fares may be available elsewhere.
Reservation:-
When you book your reservation through the Alitalia India ticket counter, we will allow you to hold the quoted fare without payment for at least 24 hours if the reservation is made one week or more prior to scheduled flight departure. When you purchase a ticket through Alitalia India web site, we will allow you to can cancel without penalty and service a full refund within 4 hours after your purchase, if the reservation is made one week or more prior to schedule flight departure. Cancellation and refund for qualifying web site purchase may be requested by calling.