Hotel Technology News and Trends to Watch Out for in 2020

Posted by Hospitality Upgrade on February 10th, 2020

Let’s face it, hoteliers are no longer dependent on outdated and unreliable technology systems. In this modern-day, many hoteliers are using groundbreaking technologies to provide wow-worthy services to their guests.

From the Internet of Things and Chatbots to AI and smart rooms, hoteliers are utilizing the latesttechnology-based framework to enhance the quality of services to their guests.

Here are some of the latest hotel technology news and trends to watch out for in 2020:

Smart Rooms

Smart rooms in hotels employ the Internet of Things technology to ensure guests have an unparalleled level of comfort. This includes everything from voice-activated assistants, built-in streaming services and smart mirrors.

Recent trends have shown an increase in the desire of many guests for complete autonomy. This fact alone makes it essential for hoteliers to continue seeking for technologies that allow for personalized services.That’s why you need to use smart rooms tocustomize your guests' experience in your hotel.

Artificial Intelligence

By reducing the need for human assistance at various service points, AI technologies such as Chatbots and robots are streamlining the way hotels provide services to their guests. With hotel staff relieved of some of their duties, they can focus on other tasks that enhance customer satisfaction. This is particularly important in a world where guest-centric hospitality is proving to be one of the most critical sources of competitive advantage in hotels

Virtual reality

Hotels are using virtual reality today to blend the physical and digital worlds to provide an immersive experience to their guests. In addition to making travel experiences more seamless, VR also entertains your guests. With such benefits, it’s no wonder some of the biggest players in the hospitality industry are testing some form of VR technology.

Biometric Authentication

Biometrics technology has been around for quite some time, and various industries have been using it to enhance the customer experience. Most notably, mobile companies have enjoyed immense success in using the technology for locking and unlocking devices.

In the hospitality industry, biometric technologies such as facial and fingerprint scanners can be used to shorten the check-in and check-out processes. it also adds convenience to the guest experience by allowing them access to facilities in the hotel without the use of mobile apps, keys or cards.

The Bottom Line

With the hospitality landscape presenting new opportunities and challenges, hoteliers need to embrace new trends and technologies. Not only will this help in building customer loyalty and growing revenue, but also gain a competitive advantage.