Call Centre Market Will hit at a CAGR of more than 10% from 2019 to 2029Posted by FMI on March 19th, 2020 Having surpassed valuation of approximately US$ 18 Bn in 2018, global call centre market is soaring on the back of numerous technological interventions. Knowledge management, CRM, artificial intelligence, and cloud-base call centre services are changing the face of industry. FMI's latest report projects a robust market growth rate at approximately 10% through the duration of forecast period (2019-2029). "Enhanced customer relationship is the backbone of call centre market. Proliferation of technologies such as chatbots is gaining widespread recognition amongst market players. Hence, they are focused on upgrading the communication strategies for competitive ascendancy," reports FMI. Key Takeaways of Call Centre Market Study
Call Centre Market - Key Growth Factors
Call Centre Market - Key Restraints
Competitive Landscape The prominent stakeholders profiled in this FMI study include, but are not limited to, IBM Corporation, Avaya Inc., Genesys, AMEYO, Aspect Software, SAP SE, Cisco Systems, Inc., NICE inContact, Five9 Inc., and 8x8, Inc. Market players are focused on operating customer-centric business. They are keen on investing in customer relationship management (CRM) technology which enables them to build strong consumer relationship. Leading players in call centre market must bridge the gap between service delivery and customer touch points to sustain their competitive advantage through 2029. More about the Report This Future Market Insights study of 380 pages provides all-inclusive insights on the global call centre market. The market analysis is based on component (solutions/software, services, managed services), vertical (BFSI, retail & consumer goods, IT & telecom, media & entertainment, government, healthcare, travel & hospitality), deployment (on-premise, cloud-based, hybrid) across six regions (North America, Latin America, Europe, East Asia, South Asia, Middle East & Africa). Press-Release Source - https://www.accesswire.com/581327/Call-Centre-Market-Value-to-Triple-by-2029-Enhanced-Customer-specific-Models-Gaining-Prominence-Finds-Future-Market-Insights About Future Market Insights (FMI) Future Market Insights (FMI) is a leading provider of market intelligence and consulting services, serving clients in over 150 countries. FMI is headquartered in London, the global financial capital, and has delivery centers in the U.S. and India. FMI's latest market research reports and industry analysis help businesses navigate challenges and take critical decisions with confidence and clarity amidst breakneck competition. Contact: Abhishek Buhdoliya SOURCE: Future Market Insights Like it? Share it!More by this author |