How to choose your call answering service

Posted by AmandaTom on September 28th, 2013

No matter how big or well-known they may be, a great majority of all businesses experience at least some issues with handling call volumes and with answering call from their customers without having to make them wait to be attended. The way a company handles its customers’ phone calls says a lot about it, and about how committed it is to providing services of an excellent quality. But, Rome wasn’t built in a day, and it wasn’t built alone, so you should consider getting some help from a reliable and dedicated call answering company. Keep reading to get a few good guidelines on how to find the best answering call or call answering service for your company. 

Look for an answering call or call answering service that doesn’t ask you to pay for purchasing extra equipment to make the call answering system work. Sure, there may be companies out there who will try to squeeze every last pence out of you, but this doesn’t mean you have to take it lying down. There are plenty of reliable call answering or answering call companies that will not ask you to get any extra equipment to use their services. When you’re working with a reliable and trustworthy phone answering company all you have to do to access the service is to activate your call diversion or call forwarding system.

Next, look for a call answering or answering call company that can give you at least three different phone diversion (or phone forwarding) packages to choose between. First, the most popular call diversion package across all phone answering services is the option to divert when there’s no reply, or when the line is engaged. This package allows you to forward calls when your phone line is busy, of if there’s no reply after 15 seconds. So, you never have to worry about missing any important calls when you’re working with a reliable phone answering service.

The second package usually offered will divert calls only when the line is engaged. This package option is particularly useful for an e-commerce website, for example, because it can guarantee that you’ll never miss another sales call again, even if all your sales agents are busy with other calls and if all your phone lines are busy. The third package usually offered by call answering services will divert all calls. This is a great option to use when you’re out of town and when there’s no one in the office. If it’s a bank holiday this will work splendidly, because you can be sure you won’t miss any important calls because there’s no one manning the phones.

Also, look for a phone answering service that can handle a large call volume. Sure, you can hire a call answering service to take a call when your lines are busy, but what it twenty calls all come in at the same time? Make sure to always choose a phone answering company that can handle a large volume of calls, so you know for a fact that you’ll never miss a call, no matter how in-demand your services may be. The best phone answering services can handle 250 or more calls every hour, and if this isn’t enough you can surely talk to a representative to get a personalized solution for your needs.

If you know you need help to handle the call volume your business gets and you’re looking to hire an answering call or call answering service, find out how you can know you’re dealing with a reliable company before you commit to hiring its services.