Are You leveraging on Field Automation to Win Your Customers Over the Stringent
Posted by Siya Carla on December 3rd, 2020
The pace with technology is advancing, automation along with other advanced technology like AI and the Internet of Things are shortly to become omnipresent in every aspect of business operations. Failing to apprehend with the advancing technology, can easily make a business lose its market share as customers trends very dynamically adapt to the ease and convenience brought by technology. For instance, in the cleaning service industry, a customer will not just choose a service provider based on its service quality, rather, he will consider various other aspects such as:
1. Which cleaning service provider has the best turn around time
2. How fast is the service delivery time
3. Who has the best first -visit effectiveness
4. While choosing a service for the second time, the customer will certainly consider his last time customer experience like did he got timely updates, did the service provider procrastinated the services sitting excuses like cleaner not available or resource not available
5. How was the after-sales support
6. Did the customer had a tough time in making follow-ups
7. Was the communication transparent?
8. Was the cleaner skilled enough, etc.
Why has it become difficult to please the customers?
The bottom line point here is that customers have become the king as the monopoly of the service providers has ended with the coming of digital transformation. Earlier, customers had this limitation that they use to connect with local service providers only, so even if customers get a bad customer experience, they still had no choice but to approach the same service provider as many times as they require cleaning services. But now the scenario has changed completely, through digital platforms customers have access to a bunch of service providers, so they have become choosers. They can set their priorities, keep high expectations, and find the right match for it.
How a cleaning service app can help you meet the customers’ expectations?
Considering the points mentioned above, as a service provider, how are going to beat the competition and win your customers. The answer is simple, you need to stand up to their expectations, and without field automation meeting customers’ expectations will be very difficult, if not impossible. You can automate most of the field operations, with the aid of a cleaning service app. Check out how is this software effective in overcoming field operational challenges:
1. Cleaning business apps let you become a prompt service provider by streamlining your field operations
2. It ensures that the workflow is well defined, communication among your team members are clear and transparent so that the work progresses according to the plan and within the estimated time frame
3. As cleaning service scheduling software, it ensures appropriate scheduling of the cleaners, considering aspects like their availability on particular days and times, inventory stock availability, their skill sets, etc.
4. It lives tracks the real-time field locations of the cleaners, and ensure that a job is scheduled for the nearest available cleaner so that he can reach the client location as early as possible.
5. It serves as a centralized data repository. Accuracy and integrity of data, avoid s service delays. Also, it auto-generates daily, weekly, monthly and yearly reports that help in making better business strategies.
Wrapping Up
Field automation has very much made its inroads to the cleaning industry, as many players are already making investments to incorporate field automation to simplify and streamline the field operations. Any small, medium or large scale service provider can considerably automate their service operations with the aid of a cleaning service app.
