Benefits of Virtual Receptionist Services to Businesses

Posted by alexstephen on April 25th, 2014

If you don’t want to lose precious customers, you will have to make sure that you take all calls. Research reveals that over 80% customers will not call you back if they don’t receive any response from you. So, what do you do? Hire more receptionists? Set up a customer support centre? Yes, you can do these, but there are very high calls involved in these. Hence, you will have to make sure that you opt for a service that will not only lower your costs, but also provide you good service.

These services are generally called virtual office London services. They are different from outsourced call centre services and have only UK nationals working for the services. Overseas call centre services are no longer cheaper and you will find that UK based virtual assistants are doing a fantastic job in handling your important customer calls.

When you outsource the duties of your front desk or receptionist to virtual office service, you will actually be decreasing your overheads. There are some virtual office services in the UK that are offering virtual receptionist, office secretary and assistant in one single package. A virtual receptionist in the UK will work 24/7 for your company mainly because they work in shifts.

So, you don’t have to pay your office receptionist any overtime if there is a high demand or huge influx of calls. It is generally seen that when you put an advertisement in a newspaper, you get many calls on that day. If you have just one receptionist, then you will surely miss out on many calls. In such instances, you can contact a good virtual receptionist service who can take the excess calls and then transfer the same to the concerned persons.

If the concerned person is not at his or her seat, the virtual receptionist will take down the name and contact details of the caller and then pass on the message to the concerned person. In small businesses or individual consulting firms, virtual receptionists are a great alternative to having actual receptionists. Many companies are spending thousands of pounds on recruiting, hiring and training new receptionists, but when they underperform, there are great losses. Also, when a new receptionist is hired, he or she takes some time to get into the groove.

This is not the case with professional services such as the virtual receptionist services in the UK. These services have hand-picked professionals who have already undergone rigorous training in the field of customer care. When you hire the virtual assistants or receptionists, you don’t need to train them on soft skills because they are highly trained in answering customer calls. However, you will have to explain your services and your business process to the virtual receptionist so that they are not alien to the terms used by the customers. A live answering service in the UK is affordable and you will not have a problem in finding some of the best ones in the business of virtual offices.