Customer Behavior ArticlesPage 4 of 1,869 results for Customer Behavior Articles. What is customer experience? Holistic perception of a customer about a brand or business is known as Customer Experience, also known as CX.CX is the result of each interaction a client has with your business, from exploring the website to conversing with client support and Published 3 Years Ago by b4xveuf057 |
Does Your Customer Service Suck? As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for Published 13 Years Ago by nick_niesen |
What is Customer Journey Mapping & Why is it Important? Customer journey map is one of the most concrete methods to help your brand visualize how customers feel and what they experience at all brand touchpoints so you can avoid potential issues ahead of time, thus increasing customer retention, and discovering Published 2 Years Ago by groupfio |
Delivering Great Customer Service - 10 Tips It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won?t be profitable for long unless you have a solid customer retention strategy in Published 13 Years Ago by nick_niesen |
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