Articles By Manila

Published 3 Years Ago
Boost Call Center ROI with Auto Dialers of Intelligent Call Center Software
The ROI of a call center can be increased if the call connection rate and success ratio are increased. Auto dialers of intelligent call center software can help in boosting ROI. Read this article to learn how auto dialers contribute to increasing ROI.

Published 3 Years Ago
How Cloud Intelligent Call Center Software Benefits Businesses?
Intelligent call center software has been benefiting businesses using it. Moving it to the cloud can add up more benefits. Read to learn about the key pros of moving this software to the cloud, known as cloud intelligent call center software.

Published 3 Years Ago
Can a Small Business Use Intelligent Call Center Software?
A call center solution is often considered a tool for call centers and big enterprises. However, the fact is, it can be used by any small business. In this article, you will learn how a small business can get and use this software, plus, get benefited.

Published 3 Years Ago
Call Center KPIs and Its Importance
Call center solutions handle various campaigns. To measure the performance of various elements in a call center, KPIs are necessary. Read on to learn about call center KPIs, the importance of measuring KPIs, and how to measure it.

Published 3 Years Ago
Predictive Dialer vs. Preview Dialer
Intelligent call center software offers various features to empower its users. Predictive dialer and preview dialer are part of its feature called auto dialer. Read on to learn about the difference, similarities, and more about both auto dialers.

Published 3 Years Ago
How SMBs Can Run Business Efficiently with Intelligent Call Center Software?
Similar to any enterprise, an SMB can also run a business efficiently by using an intelligent call center software solution. In this article, I will share how to use this software in favor of your small or medium scaled business.

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