jessica olivia

Joined: August 26th, 2016
Articles Posted: 3

Articles

Published 7 Years Ago
Tips to Improve FCR Rates in Contact Centers
Contact centers worldwide undertake several initiatives to ensure First Call Resolution (FCR) to customers.  They hire skilled professionals, train those professionals extensively, and invest in latest customer service tools with the aim of

Published 7 Years Ago
Significance of Offering Efficient SMS-Based Support Services
As the popularity of SMS-based support services is ever rising, it is high time

Published 7 Years Ago
Why Businesses Must Outsource Call Answering Function to Specialized Vendors
Many businesses, especially startups and smalls firms, feel that they should perform all the business related specific themselves, be it core or non-core functions.  They often think that outside companies or expert agencies might not take their