Articles By Samir

Published 4 Years Ago
Why SMS Is Necessary as a Mode of Communication in Call Center Software?
Call center solutions often offer voice calling as the communication mode. However, SMS has become an important mode of communication. Learn more abou

Published 4 Years Ago
How Small Businesses Can Use Intelligent Call Center Software?
Intelligent call center software benefits all businesses. This article shares the top benefits of this type of call center solution for businesses.

Published 4 Years Ago
Cloud based Intelligent Call Center Solution Is Must for Small Businesses
Small business can receive numerous benefits by using an intelligent call center software. Hosting intelligent call center software on the cloud can d

Published 4 Years Ago
What you Should Know about Self Hosting Model Available in ASTPP
ASTPP is a leading VoIP solution and it has been benefiting many businesses with a comprehensive open source billing solution for 16 years. ASTPP has

Published 4 Years Ago
Smart VoIP Telephony Solution and Its Benefits for VoIP Service Providers
The technology is shifting towards smart solutions and smart telephony solutions are now available for VoIP service providers as well. This article sh

Published 4 Years Ago
Why Opt for an Enterprise Version of an Open Source VoIP Solution?
There are many open source VoIP solutions in which the community also offers an enterprise version. There are multiple reasons for using its enterpris

Published 4 Years Ago
Customer Experience (CX) vs. Customer Service: What They Are and Why They Matter
Customer service and customer experience are two widely used terms in call centers and customer care centers. Learn about the top differences between

Published 4 Years Ago
Some Facts about Wearable App Development in Healthcare
Wearable app development can be really beneficial to different industries. In this article, you will learn about wearable app development for healthca

Published 4 Years Ago
What Are the Top Components of Intelligent Call Center Software?
Call center solutions are the ruling call center and customer care industry for many years. Now, it paved its way in all industries. Read on to learn

Published 4 Years Ago
Which Are Must Have Features in VoIP Billing Solution?
Billing is an important part of the VoIP business. There are many open source and proprietary VoIP billing solutions, but all don’t have all features.

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