Difference between Dynamics 365 Customer Service and Dynamics 365 Customer servi

The Customer Service Hub, which can be utilized on both a desktop browser and mobile device for managing knowledge articles and case management. What sets the Customer Service Hub aside from other solutions is that is created on the United Interface Framework, permit for fast, responsive web design on any device, anywhere.

Why Microsoft Dynamics 365 Customer Service Partner

Microsoft Dynamics 365 Customer Service partner capable your business to build customer trust, loyalty, and visibility, while also enabling your sales, service, and marketing professionals to be as productive as possible.

Microsoft Dynamics 365 is designed to break down the safe between ERP and CRM, enabling huge productivity and delivering insights like never before. Microsoft is helping business accelerate their digital transformation via the strength of Azure, the common data model, and a new application platform containing Power BI, advanced analytics, and IoT.

Customer Service Hub

The Customer Service Hub provides customer service managers and reps a united view of their workload and service errors. As you might anticipate, it gives all of the web-based tools they require to handle and store customer information, built cases, stay on schedule with requests, and stay track of the emails and documents connected to each customer and service case. There’s even a way to track customer issues over social media, functionality more organizations will be using in the years to come.

1. Customized Dashboards

2. Dashboard Drill-Down Capabilities

3. Account SLAs and Entitlement Details

4. Knowledge Articles