SINOTRUK: Ten Measures To Promote A Complete Upgrade Of Family Services

Posted by bruce zhu on December 19th, 2020

The year 2020 is drawing to a close. This year, Sinotruk overcame the hardships of the epidemic, embraced customer focus, united as one and worked hard. Its marketing performance has reached accelerated development and various operational indicators have achieved historic progress.

The rapid increase in sales is inseparable from the escort of the “family” service. In order to improve the overall quality of service and create a new service platform that makes customers feel comfortable, comfortable, warm and assured, SINOTRUK has made drastic efforts in its service system in 2020. The reform implemented ten major upgrading measures, including upgrading the network image, upgrading maintenance skills, upgrading the speed of service , etc., with standardization, computerization and intelligence as the starting point, for an overall improvement in the quality of service.

Fully optimize the service network and build a lean and efficient after-sales service system. In order to break down the barriers to service resources, Sinotruk has fully integrated the HOWO and HOWO A7 service networks, realizing the full sharing of service resources and providing customers with more efficient and convenient service resources. At the same time, Sinotruk also completely eliminated invalid bot nets to ensure the quality of service resources. At the same time, the service network image upgrade action was carried out to improve the brand image of the “family” service and provide customers with a more comfortable sensory experience.

Strengthen the warranty capacity of the accessory terminal and improve the efficiency of accessory supply. In 2020, Sinotruk will continue to expand its investment in howo parts reserve, increase the howo parts reserve quota to 500 million yuan, and pre-reserve 150 million yuan of spare parts. spare for service station, which effectively improves the satisfaction ability of the spare parts terminal. At the same time, sinotruk has also strengthened the management and control of logistics delivery efficiency, and achieved the goal of delivering parts from the regional center warehouse within a period of time.