Salient Features of Asterisk Open Source PBX Set Up
Posted by arun on May 22nd, 2014
In a recent webinar and research on the PBX, certain myths have been dispelled like open source systems are only in small configurations or only the tech-savvy companies use open source or most of the open source PBXs are on trial stage only. But, the open source IP PBX has already dispelled them through the fact that it has installations at international levels across small, medium and large industries and they have crossed multiple millions.
The Asterisk PBX setup is the heavyweight among all the open source PBX platforms.
The Asterisk is a total complement of any of the telephone solutions, which you imagine a communication gadget should have to ease your daily practical applications. Though with plethora of features and facilities in the system, the cost has not correspondingly increased; you may wonder to have all the solutions at such an unbeatably low cost, when compared to other proprietary PBX solutions.
Though it has been programmed to run on the open source Linux, it will run on Windows like other platforms also. The solution encompasses VoIP PBX system, usage of broadband and connectivity through the internet and therefore enables remote access even for those on the mobile.
This system provides for the voicemail box for each extension, ensuring that no message will be missed. It supports many VoIP protocols like MGCP, H323, SIP, etc. Integration with the traditional phone lines may also be enabled. There are innumerable high end features like text-to speech integration, voice recognition integration, call data records, etc. All those features enable the establishment of connections in a short time and reduces call waiting times since the call queue alert will prompt the agent to cut short his earlier call (if need be and without loss of customer service). Thus, it enhances the customer service better.
Asterisk open source IP PBX is so simple and flexible so that for small business, any ordinary person can install the IPPBX. This freeness means your freedom to purchase any right system/s or call management software at any right price from any right source, as are convenient to you. You may even upgrade as you please. You may either go in for an entirely new communication system or enhance the existing ones or to bridge the gaps between the systems.
Asterisk PBX set up is highly adaptable to any size of the company and includes feature-rich solutions for call center dialer, Automatic call distribution, predictive dialer, hosted dialer, voice logger, VoIP brokering and the like.
