Features of IP PBX and Vendor Selection

Posted by arun on May 28th, 2014

The transformation of the normal PBX system (through hardware modules or ‘cards’ or a media gateway) led to the development of an IP PBX system, using enhanced encryption systems, thanks to the Voice over Internet Protocol or VoIP. It is otherwise known as business phone system or unified communication system.

IP PBX (Internet Protocol Private Branch Exchange) may be on site hardware or virtual PBX or hosted one. You may decide the number of internal extensions and the number of external ones, to be integrated as per your needs. You may think of adding SIP (Session Initiation Protocol) trunks and cloud services to the existing IP PBX or even PBX; yet there will not be any necessity to the on-site equipments, leading to nil upfront investment. It is adaptable to any customized features and plug-ins.

The systems have host of features like unlimited extensions, cell phone integration, remote phone, Find Me/ Follow Me, call recordings and the advanced user interfaces, DID, Extension call recording/ range flexibility, call-out, call parking, call transfer, call monitoring, call barging, call pickup, call return, analog phone support, Voicemail to email, voicemail blast groups, voicemail callback, SMS Voicemail notification, BYO phones, Fax, CRM, historical reporting, real time confidential monitoring from faraway locations and more. You may select those features that you require for your organization.

In view of the competition in the communication industry relating to IP PBX, there are ample chances for the user organization to evaluate different IP PBX vendors, basing on the various features packed in the system, including the training, post-installation support in a prompt and efficient manner, scalability and also lower costs. You may also demand for a demo or trial on site at your office. Getting opinions from the existing users who get service from your proposed vendor will help you to take proper decision. Selection of the one amongst the reliable IP PBX vendors is a key factor, because communication is the vital link for any business to develop.

IP PBX enables you to make audio calls, video calls and instant messaging. Since the software for the PBX takes care of most of the functionality, the addition of more functionalities like conferencing, IVR – Interactive Voice Response, TTS – Text to Speech, ASR – Automatic Speech Recognition, , etc., can be made at relatively lower costs.

The IP PBX system will result in the reduction of communication costs, besides upgrading the communication styles and productivity.

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Joined: May 14th, 2014
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