Customer service from the best dress shops online

Posted by aimewolf on June 14th, 2014

What is common between the sites zappos.com, soap.com and diapers.com? The common element is their superior customer service experience. All of these websites have some or the other policy that gives excellent experience to their customers. Today when online shopping sites are dime a dozen, customer service has become a critical element for business. Shopping from an online clothes shop is easy. But there are many customers that rue their decision later on. To make sure that you don’t get the same negative experience, look at what the best dress shops offer to their customers.

The biggest customer service issue that you could face from an online clothes shop is related to return and refund. There are times when you buy a skirt or a top online and when the item is delivered to you, you find that you are not too happy with the fitting. This can happen because there is no way for you to try out clothes when you shop from online dress shops.

It is at this juncture that you find out whether the online clothes shop that you shopped from is customer friendly or not. If the store makes life hell for you when you try to return the item or ask for a refund, you know that you shouldn’t shop from the store the next time. However, if your experience in this regard is satisfactory, you would always be a loyal shopper.

One of the easiest ways to ensure that you don’t get shortchanged as a customer is to spend some time on some of the online dress shops before you decide to shop. You should only shop from those websites that have a valid address published on the site. You should also look for the various customer communication channels. The best stores offer multiple channels in this regard – email, telephone and chat. Just call up for some clarifications and see how the people at the site respond to your queries. You will get a fair idea of their customer service orientation.

As a customer you also have certain responsibilities. One of them is going through the terms and conditions. Different dress shops online have different rules for returns and refunds. For instance, an online clothes shop may ask you to ship the item back within 15 days. At this point you need to act smart as a customer. Make sure you fulfill the terms and conditions and get the right kind of service.

Many shoppers buy items from local websites because they feel more secure when it comes to returns and refunds. You may want to look at this option too. An online clothes shop need not be located in your city, but should at least be within your country. There is no lack of fantastic online dress shops in the US and you really don’t need to look at stores in other countries. And you would know that the US companies generally don’t mess around with customer service. There are too many competitors.

Want the best experience from your online clothes shop? Find out what the best dress shops offer to their customers.