Quality in Healthcare Billing ? its importance

Posted by Ecareindia on July 1st, 2014

What is Quality?

Quality is a complex perception and means different things to different people. Our definition of quality is really very simple; we see it as the ‘degree of excellence’. Excellence has many dimensions. Often the dimensions are complementary when they is balanced with efficiency.

Quality cannot be ‘made’, it has to be developed. Developing and maintaining a management system that will enable achievement of customer needs and expectations - reliably, repeatedly and economically - is the challenge. Quality is the result of a comparison between what was required and what was provided. Every organization develops their own Values, Vision and Views to help satisfy their clients by choosing the best practice selected from the vast body of knowledge management.

Quality in Medical Billing – Its importance:

Clients’ needs and expectations are constantly changing. Awareness of new technology, legislation, disruptive models of reimbursement in revenue cycle solutions creates new wants for existing clients while attracting new ones. Therefore, it is vital for organizations to constantly improve quality so that satisfied clients are retained as well as new clients get onboard.

In an effort to reduce costs, some organizations have forgotten that it is the quality of the complete transaction that counts. In the outsourced healthcare billing solutions space, clients are no longer looking for the lowest cost but rather a combination of cost, quality, and long-term relationship resulting in optimized revenue for their customers. Cutting out unnecessary and wasteful steps will directly add value, leaving a highly streamlined and profitable process in place that will flow smoothly and efficiently.

This shift has urged offshore medical billing entities to adopt an uncompromising approach towards quality to earn customer loyalty by providing services that are of the highest quality and greatest value.

Quality Processes:

Numerous methods have evolved to achieve, sustain and improve quality. They are identified as quality control, quality improvement and quality assurance - together known as quality management. Quality, particularly in a highly competitive environment such as revenue cycle solutions is achieved through a chain of processes, each of which has to be under control and subject to continual improvement. The chain starts with top management expressing a firm commitment to quality, then:

· making operations more efficient and effective

· preventing the delivering of products and services which lack features, which displease clients

· discovering and eliminating undesirable structures in products and services

· verifying before delivery, that products and services have the structures required

By continuous quality improvement, corrective and preventive actions should be taken with a systematic approach to gathering and reviewing data. This data is useful to identify opportunities to improve the operations with the end result of delivering better services to clients.

In an era of global competition, it is only ‘Quality’ that would enable an organization to sustain and grow its client base thereby aiding the growth of the organization.

About e-care India:

e-care India is one of the renowned revenue cycle solutions companies in India that assures the above mentioned quality benefits with total customer satisfaction. With 14 years of experience in the industry, e-care’s 3 offshore medical billing delivery centers have been providing end-to-end healthcare billing solutions seamlessly to its clients. To know more about e-care and its services, log on to http://www.ecareindia.com/