Predictive Dialer ? An Effective Way to Manage Outbound Calls OR Here?s A Quick

Posted by Aaeesha on July 9th, 2014

A Predictive Dialer is actually a call management and processing software which manages outbound calls. It maintains a high level of cost efficiency and utilization in the organization. There will be a preset set of numbers, which are called automatically. All unnecessary calls, like busy signals and answering machines, are screened out, and only necessary calls are connected. The calls are connected between the representative of the organization and a customer. These agents are responsible for marketing campaigns or sales. This software can use either PSTN or VoIP. PSTN uses the usual telephone network for making calls, whereas VoIP makes use of the internet to dial and connect with the customers.

There is Open Source software based dialers available, which make sure the costs, are reduced drastically. But, that does not mean that functionality or quality is reduced. They are really flexible and cater to all your requirements. These dialers can be easily used by any person. You do not need any technical expertise or previous experience to make full use of all the features they have in store for you.

A Predictive Dialer has the capability to offer you the following features:
•You can keep any number of forms and fields for your campaign.
•The number of calls per hour can be set to a specific limit
•The list can be sorted out in any order according to your wish
•Different lists can be mixed flexibly
•Making of calls can be controlled
•Calls can be recorded
•Only certain Status you specify can be called
•Answering machines can be detected
•Dropped call handling, call transferring, and call ending can be specified
•Caller IDs can be mapped to area codes
•Alternate numbers can be tried
•IVR can be used for both inbound and outbound calls
•For each campaign, a custom status can be set up
•External database can be accessed, and web pages can be linked
•The cost per lead, status in each list, and the time zones in each list can be tracked
•The Do Not Call list can be managed
•Lead search is made easy with import and export options
•Inbound calls are managed for each campaign
•Playback message, transfer numbers, multiple calls, music on hold, and other such features can be loaded
•You can set up groups for effective management

These and a number of other features make this dialer very popular among different organizations.