How an Asterisk Predictive Dialer Increases the Revenue of your Business
Posted by Aaeesha on July 16th, 2014
Open source predictive dialer is essentially the most powerful smart dialers. They always carefully monitor the average handle time for each and every agent they engage with and attempt to predict when an agent will become available for the same. Rather than placing calls on one agent to one call basis, these dialer place more calls than the availability of the agents. Whenever a call is answered, the system uses various methods to determine whether the other side of the call is answered by a human or an answering machine. In such situations, answering machines are either dropped or fed a pre recorded message, whereas the live answers are handed off to the agents.
The open source predictive dialer is used by outbound call centers to keep their call center agents talking on the phone constantly. It can provide live connections within 10 to 15 seconds from the time an agent finishes with a call. In order to achieve all such connections, a predictive dialer dials more phone numbers than the available number of agents to answer the calls at any given point of time. Predictive dialers and dialing is based on a computer algorithm that decides how many phone numbers the PBX should dial out for a given number of specific agents. The optimizing algorithm for predictive dialing tries to match the number of connects at any given time to the number of agents available. The various factors such as the quality of leads, the time of day and the immediate statistical past determine the connection rate.
The Asterisk is a very powerful tool for building call center systems and solutions. Asterisk includes virtually everything which is needed to create a working call center. Small and informal centers are usually built by using a single asterisk server or deployed from a turn key IP PBX. Open source predictive dialer systems are structured to scale as the business grows. They are frequently used as an adjunct, acting as the IVR front end to a skilled based routing solution. Generally, when a call is picked up and there are no available agents to answer the incoming call, it immediately gets dropped and the other person on the other side does not get to hear an agent’s answer or voice.
Asterisk Predictive Dialer has various functions which are very beneficial. They can support a wide range of Asterisk VoIP protocols. They can even handle calls with high volume density. Managing multiple campaigns and providing Asterisk support direct from the Asterisk enterprise. They even help you to comply with the government regulations using Asterisk dialing. Asterisk based telephony solutions offer a rich and flexible feature set. They even offer classical as well as PBX functionality and advanced features and even the interoperates with traditional standards based telephony systems and voice over IP systems. They offered the advanced features that are often associated with large, high end proprietary PBXs.