Canberra Web Developer

Posted by JOE ICE on January 14th, 2021

Website Integrations

Websites are now an important channel for organisations to engage with their customers.  Often the principal channel.  This means your website will most likely need to interact with the various business systems that support your business operations:  ERP's; CRM's; HR systems; contact management systems; and various other systems.

ICEMEDIA's skilled and experienced technical team can integrate into your web presence, the systems needed to manage interactions with your customers.  We can also guide you on data management and the movement of data across different systems.  So real time data can be used to create personalised experiences for your customers across all of your customer touch-points.

Mobile

ICEMEDIA conceives, designs, develops and supports mobile web and mobile apps.  We have developed apps using Native, Xamarin and React Native technology.  Apps that are fully integrated with websites.  And apps designed to work across platforms such as tablets to support enhanced B2B interactions. 

We also create non-app mobile web solutions.  Our consultants will guide you to the most effective solution to meet your requirements and budget.  Our CXD team will then design an optimised mobile experience.  And our skilled technical team will then build, test and support your mobile solution, including uploading to the app stores.

Accessibility & Usability

ICEMEDIA has been creating websites, intranets, extranets, mobile solutions and software applications to meet WCAG 2.0 level accessibility conformance for many years. All members of our design and development team have been trained to understand what's required to meet accessibility conformance. We develop most web assets we create to AA level and have even undertaken projects to conform to AAA level.

Our specialist accessibility team regularly undertakes accessibility audits and accessibility remediation.

ICEMEDIA's customer experience design (CXD) team engage with your target audiences to fully understand their requirements.  They then design solutions that are quick, easy and highly intuitive to use, with multiple pathways to information.  Our CXD team also plans and  undertakes usability validation testing to ensure designs meet your customers' expectations.  

Personalisation

The tools to personalise have been available for a number of years. And customers are increasingly expecting organisations to treat them as individuals. So how do you create a personalised experience for your customers? That's where ICEMEDIA comes in.

We work with you to: implement effective data capture at key customer contact points; segment and profile your customer data; create a single view of your customer; create personas for your different customer types; and help set-up your website and other digital channels to create personalised experiences. These enhance the experience for customers.  And at the same time, help you better achieve your business objectives.  

Want to find out how you can get closer and more personal with your customers? Then contact ICEMEDIA.

ICEMEDIA works with leading web content management systems (CMS) and a host of other related technologies. Our preferred CMS include: Kentico; Sitecore; Drupal; Umbraco; and SharePoint. And for mobile apps, ICEMEDIA can develop native apps or with platforms such as ReactNative or Xamarin. When it comes to recommending a technology platform, ICEMEDIA takes a technology-agnostic approach. You get unbiased advice on the best technology or technologies to meet your specific requirements. Ideally, selecting the technology should take place after the requirements for your project have been defined.

ICEMEDIA's team are also expert integrators, bringing access to various third-party technologies via digital channel(s).

Kentico

Kentico is an enterprise-level Content Management System (CMS) that has recently made it into Gartner's Magic Quadrant. A powerful but very cost-effective CMS with a fully integrated e-Commerce platform. Kentico allows for high levels of personalisation across the website and e-Commerce store.

ICEMEDIA will show you how to capture data from the website and use data from other customer touchpoints, to create a highly personalised experience for customers and prospects. Boost ROI by serving the content your customers and prospects are interested in, driving them efficiently from interest through to sale as quickly as possible.

Kentico's rich selection of out-of-the-box web parts, easy customisations, and open API, quickly gets websites up and running. When combined with the full set of integrated solutions, including Online Marketing, E-commerce, and Intranet and Collaboration, Kentico fully optimises the digital customer experience across multiple channels.

ICEMEDIA has been a Kentico partner for 6 years.

Umbraco

ICEMEDIA has been providing Umbraco solutions for over 5 years. 

Umbraco is a .NET based open source CMS. Umbraco provides a robust and reliable foundation for developing a simple website through to the most complex of integrations. The .NET framework provides access to the full stack of .NET integrations making Umbraco an excellent choice when integrating with SharePoint, Microsoft Dynamics CRM and other .NET solutions.

Sitecore

A powerful technology for developing websites, particularly where high levels of personalisation are required. Provide your customers and prospects with an experience that will feel is just made for them … because it will be.

ICEMEDIA can show you how to use data collected via the websites and other customer touchpoints, to create a customised experience.

If you are already using Sitecore and want to unleash the incredible potential of this technology, why not give us a call.

ICEMEDIA has been a Sitecore partner for over 8 years

Wordpress

Wordpress is the most popular open-source CMS in the world. It is an easy and powerful blogging/content management system. More than 455 million websites in the world are built using this tool. It has a market share of 35% of all websites in the world. It is not an enterprise scale product but has a very stong place among the options available or building small to midscale sites.

ICEMEDIA has developed many websites on Wordpress for public and private organisations. Our developers have an extensive experience using Wordpress to build from small to more complex websites.

Drupal

Drupal is an open source (this means there are no license fees for the core software) Content Management System (CMS). Drupal is awash with functionality in the core CMS. This can be further extended by the multitude of plugins that are available.

ICEMEDIA has developed many websites, intranets and other web-based solutions using this CMS. We have also integrated various technologies with Drupal, creating a rich, dynamic online experience. ICEMEDIA has a proven approach to developing Drupal websites and has a tested approach for upgrades, maintenance and review of plugins.

ICEMEDIA has used Drupal for the past 4 years and we have helped deliver projects for the Australian Police Force, The Gold Coast City Council and Queensland Mental Health Commission.

Canberra Web Designer

SharePoint

With over 15,000+ hours of SharePoint development experience, you know you can rely on ICEMEDIA to successfully plan, design, implement and support your SharePoint solution. We have developed SharePoint solutions for the Australian Defence Force, educational institutions and for one of the world's biggest mining companies.

ICEMEDIA has worked with SharePoint 2003, 2007, 2010, 2013 and 2016. We also have a wealth of experience in successfully undertaking SharePoint upgrades.