Call Center Software is a system that helps businesses manage numerous communication channels such as the phone, email, live chat, instant messaging, SMS text, and social media. This software can be used as a part of customer support or help desk software with a ticketing functionality to help agents reply to customer enquiries and resolve concerns. Best Call Center Software acts as a first and foremost management solution that is used by organizations to manage incoming calls and communication connected to product support or informational queries.
Top 7 Call Center Software
RingCentral
RingCentral is a progressive communications and association software that enables companies manage customer communications. It offers support for chat, email, and phone interactions. RingCentral offers a scalable interface, which makes it practical for any size business from small- to enterprise-level.
Five9
Five9 is a comprehensive call center software that offers refined routing competencies. The software links customers to the proper agents, sending customer history to the agent’s desktop in order to enable the rapid resolution of problems. Routine jobs can be automated to save time and help agents focus attention on tailored, high-value customer experiences.
Twilio
Twilio is a flexible, programmable, cloud-based platform that enables instant deployment. Twilio services 50,000 global businesses and its software features include: Multiple communication channels, including voice, SMS, video, and WhatsApp, the ability to shift seamlessly using a single interface, contextual conversations in one interface, integrations with any channel, CRM, or data source, and real-time monitoring and analytics.
Genesys
Genesys call center software is an all-inclusive cloud contact solution that helps businesses connect their phones, emails, chats, and social channels with just a single tool. Genesys software assures lightning-speed deployment, confirmed availability, and an “All round view” of customers, everything in one place.
PlayVox
PlayVox call center software is a quality assurance tool that allows businesses to enhance their customer service experience by assessing, instructing, training, and inspiring agents. This software is a substitute for businesses that are not prepared as yet to oblige to an operational center. PlayVox helps businesses keep their customer service agents well-trained and motivated. The software allows businesses to recognize services agents and generate prize campaigns and identify top customer service workers.
Freshcaller
Freshcaller is a comprehensive call center software that operates from the cloud and is easy to use. Everything can be handled from a single control panel, and calls can be made with just a click. The fact that it does not require any hardware makes it an understandable solution for small companies, but yet comprises a high number of features such as call masking, routing, recording or monitoring, forwarding, and conference calling. Though it helps in global use, local numbers still have to be accepted through the Freshcaller management inventory.
ZenDesk Talk
While numerous cloud call-center providers offer customer relations management (CRM) in their product, ZenDesk has done it the other way around by creating a cloud contact center around customer relations management. The outcome is ZenDesk Talk, a smooth and efficient call center solution that really does put the customer first.
