Everything You Need to Know About Integrity EHR

Posted by Amy Jackson on February 12th, 2021

Integrity by Greenway Health is a cloud-based software designed to meet the needs of practices with several locations and specialties including internal medicine, family practices, multi-specialty, pediatrics, cardiology, OB-GYN, CHCs/FQHC. In addition to that, this software is also a good fit for Independent Practice Associations, tribal health facilities, Advanced Surgical Centers, and Accountable Care Organizations. It handles a variety of a practice’s tasks including electronically documenting medical records and patient information, retrieving patient data, etc. Providing over 15 dashboards, 5,000 reportable clinical fields and 500 reports, the EHR software helps automate appointment scheduling, discharge summaries, prescription refills and more. Users can request an Integrity EHR Demoto get a complete overview of the solution without first implementing it into their practice. Integrity helps healthcare practitioners to focus more on patient care and ensure financial success. It also allows users to choose between cloud-based and on-premise deployment options.

The Integrity Hosted bundle comes with provider-to-provider direct messaging, clearinghouse analytics, EHR/PM, mobile, on-site go-live, access to Greenway's extensive Knowledge Center, patient portal and patient management. To ensure customers’ success, Greenway also provides technology-driven services and strategic partnership. Patient data can be transferred safely with CommonWell's layered security approach. Using Integrity EHR, patient eligibility information can be accessed conveniently on a single screen. The USPS Web Tool provided by the solution helps to record patient's addresses precisely. On top of this, practitioners can identify gaps in care through patients’ upcoming, due and overdue health reminders.

Key Benefits of the Solution

Accurate Treatment: Patients are diagnosed and treated accurately by keeping track of their medical history. This helps users recognize disease patterns and eliminates the possibility of getting the same treatment twice. 

Eliminate Errors: Integrity supports electronic medical information documentation that helps minimize mistakes in manual data entry. Errors because of legibility issues, handwriting and manual double-entry can be avoided completely.

Information Security: The software's medical documents storage keeps sensitive information safe, minimizing the risk of it being destroyed, misplaced, or tempered with. It also provides the control of information access with different security levels. 

Improved Productivity and Efficiency: Users can handle documentation and charting like breeze and focus more on patients. Automation of burdensome tasks enables healthcare organizations to increase daily traffic and earn more revenue without having to compromise in patient-care quality.

Deployment: Users have the option to choose between on-premise and cloud-based deployment. On-premise deployment enables users to access the EHR even without internet connection.  

Integrity EHR Features

Patient Engagement: The patient engagement feature of the solutionfacilitates communication between patients and providers. Physicians can send out real-time messages and reminders, while patients can access their medical history, view lab results, request refills, and access additional information using the software's online device.

Interoperability: Integrity EHR supports seamless integration of practice management systems with other systems. With the help of Health Level Seven (HL7) interfaces, it connects with other medical facilities, hospitals, and healthcare organizations.

Practice Analytics: It provides data analytics by analyzing patient charges, A/R, financial performance data, and key performance indicators.

Clearinghouse: The platform lets users manage claims using clearinghouse. Before they send out claims, it scrubs and checks them for errors that might cause rejection, ensuring quicker reimbursements.

Integrity EHR Pros and Cons

Pros:

• The software is easy to use and comes with tailor-fit templates, workflows, and favorites.
• Integrity by Greenway Health provides flexible documentation to work with many provider styles.
• It includes robust reporting and scheduling capabilities.
• The solution supports quick entry of claims and provides easy deployment to end-users.
• They provide excellent customer support. Greenway Health staff is professional, knowledgeable, helpful, and courteous.
• The ease of claims entry and transmission streamlines daily processes.
• Users can request an Integrity EHR Demo to evaluate the solution for their practice.

Cons:

• Some of the software's enterprise functionalities only cater to large multi-specialty practices.
• Users have to use 3rd party integrated products for digital signature.
• There is a need for additional Finance and A/R reports.
• The software is a bit pricey, especially when users add on the EHR, interfaces, analytics tools, and other modules.
• Vaccine tracking system is not good. Users can't see what a patient is due for.
• In-house Lab Module for capturing in-house labs requires revamping.

Pricing Overview

Their pricing information is available only upon request. Users can also contact the vendor for Integrity EHR pricing and quote. The vendor offers a free trial of their software.

Support Details

Phone: This support option is available if users require in-depth assistance or have advanced questions. They can call 877-932-6301.

Email: Email support details are not mentioned. But, a live chat option with a representative is available on their official website.

Tickets: Users can log in on My Greenway and view answers to FAQs online. They can also submit cases and get status updates.

Training: The software offers remote or on-site training sessions, paid training modules, and certifications. Customers can also access webinars, blogs, infographics, e-books, etc. on its website.

Final Thoughts

Integrity EHR by Greenway Health is an easily deployable cloud-based EHR and Practice Management solution for multiple healthcare specialties. It offers a comprehensive set of tools and tailor-fit templates to adapt to the needs of different practices. Users can easily request an Integrity EHR Demo to check if the solution caters to their practice requirements or not.  Some user reviews also suggest that its integration system is cumbersome, and the vaccine tracking system makes it difficult for users to keep patients’ medication records. The lack of a cloud-based data storage system further makes data handling a bit challenging. Nonetheless, its flexible practice analytics reporting system and navigation capabilities are enough to gather multiple positive reviews.