How chat AI business Solutions can help automate Customer on-boarding

Posted by Contact Center on February 21st, 2021

The first move a customer makes by registering with your organization pre sales, can be termed as customer onboarding. Depending on internal processes of a Company, this can either be a lengthy process or simply a couple of clicks away. Most businesses have understood that the latter is undoubtedly the most optimal way of doing so. So what is it that an Organization can do to enable this mechanism.

Customer Onboarding a major challenge during the COVID-19

During the COVID 19 government regulations on travel restrictions, the biggest learning curve was posed to many Companies across the country to realize that customer onboarding had to go digital. Businesses were forced to work via virtual networks and digital protocols using chatbot AI Business Solutions. For certain organizations who had a more complex process for onboarding customers used tools like the video calling SDK. Through these tools, onboarding a customer has become majorly automated and for complex processes, has just made it convenient for the customer to get on a video call with a customer service agent or a screen share in certain cases for complex solution solving. Companies are being exposed to a smooth and efficient process with regards to the customers’ onboarding journey. What lies at the core of the journey is ultimately automation.

Artificial Intelligence lies at the backbone of automation that finally augurs into a smooth digital onboarding experience. Chatbot AI Business Solutions help enable companies to take their customer interactions to the cloud and maintain a uniform and robust record of the same.

There are several ways in which artificial Intelligence can drive businesses better

Using traditional mediums like face-to-face, one on one sales meetings, to hard copy paper based forms that are mailed, couriered and faxed. A simple answer to a more optimized way of handling these are tools like web-based or mobile forms which could be integrated on platforms while the customer service agent walks the customer through everything via a web chat or an incorporated Video calling SDK.

How a customer is onboarded one important thing. How it benefits the organization is another story altogether:-

• 24/7 availability of artificial Intelligence BOTs will never let you miss an opportunity with the customer. Such calls can be routed whenever the agent is available.
• A Multichannel approach (Omnichannel Approach). Make sure your organization is available over any medium, be it WhatsApp, Facebook and other social media handles. Reverting back asap will help with fantastic turnaround times. Your Customer service agents should be enabled to speak with customers across every popular platform available.
• Excellent Turnaround times- With Artificial Intelligence and quick agent routing, helps connecting with the consumer at fantastic speeds. Even a response from a BOT helps maintain significant satisfaction levels for a customer.
• Intelligence that makes life easier – Artificial intelligence over time gets smarter and smarter and gradually is able to answer every mundane question with ease and professionalism. Since we are already used to talking to digital assistants, how AI handles business is equally efficient!

Read more : The essential need and importance of Call Centre Software