Why Offer Remote IT Support?Posted by AldoMoore on February 27th, 2015 A company offering only onsite support will definitely feel isolated in this rat race for affordability, quick turnaround and excellence of quality. If yours is a small business belonging to this category, it is high time that you expand and include remote support. It will give you the following benefits. Benefits of remote IT support Offering remote support is beneficial both for your business and for your personal life. Here are some of the advantages it presents.
Onsite support requires you to travel to your client’s home or office. You can include the same in the total cost of service. But, you may have to make adjustments so as to satisfy your customer. This never happens in remote support. You assist your client from your own home. It implies that you can reduce service charges. This is sure to attract more customers.
If yours is an onsite business, you may be doing something when a customer calls and request for support. This prompts you to spring into action. You leave the current work unfinished, gets into a car and then drive on to your client’s location. When the task is completed, you jump back into the car, drives back and start where you left off. This is going to be a real strain for your brain. Remote support relieves you from this task. Just set aside a specific time to attend calls, advertise the same on your website; done. Doing this will helps you give your hundred percent to the job at hand.
As an experienced service person, you know how hard it is to wait and watch when a program loads on your client’s computer. When doing the same remotely, you are in your own office. This allows you to make good use of the time. You can attend to someone else’s trouble or complete your own task. Quite naturally, your revenue increases and your business expands.
When you are not driving, your vehicle does not contribute to the overall emission of greenhouse gases. This may help you earn tax credits. An eco-friendly establishment will attract more customers.
You may be an expert in your field. But, that does not mean that you will easily handle all the issues you may come across. Expressing surprise and doing research on Google in front of the client is not a good sign. When you offer remote support, an unknown issue becomes an opportunity to learn something new. You just have to ask Google for an answer for the new trouble you found on your client’s system. Remote IT support also eliminates geographical boundaries for your business. This is something an “onsite service only” company will never attain. However, this does not mean that you can bid farewell to your offline services. Staying only in a virtual space will limit your scope; there are certain things which require direct intervention. Visit Secure Networks ITC San Diego, CA IT firm and check how computer consultants can help growth of your business. Go to http://www.securenetworksitc.com/ and choose support you need. Contact Person: Vlastimir Sindjelic Like it? Share it! More by this author |