How can Artificial Intelligence & Digital Solutions improve team effectiveness?
Posted by HR Tech Partnership on March 12th, 2021
A blog by Gabriel Barnes
As 2020 draws to a close and we reflect on a year characterised by a crisis which has prompted huge changes in all areas of life, it is surreal to consider how unrecognisably different the world of work was only a few months ago. So far in this series, we have seen how the shift to remote working has affected business at all levels, and this is true not least for team organisation.
In this way, such drastic changes to how we work have severely hampered team effectiveness which relies so heavily on a strong culture of collaboration, trust, and purpose. Artificial Intelligence and digital solutions, with their ability to provide greater insights and foster employee engagement, have a role to play in restoring this.
How is Artificial Intelligence already being used to support team effectiveness?
Even before the coronavirus crisis, some organisations were already beginning to see and capitalise on the benefits of using Artificial Intelligence to improve team effectiveness.
For a team to be most effective, its leader must understand the relationships between its members and their dynamics. Advanced digital solutions have been employed to solve complex problems in this area which could have traditionally only been done by people working face-to-face with teams.
The future of AI in team effectiveness
So far, the response to the crisis by organisations has been with the sole intention of surviving the pandemic, and how Artificial Intelligence has been used to ensure team effectiveness reflects this. Now however, the priority for organisations is moving towards one of ‘thriving’ – focusing on what steps can be taken to make team working even more effective than before. This will inevitably mean an even greater presence of Artificial Intelligence.
As time goes on, for example, organisations will increasingly be looking for ways to bridge the gap between work that takes place in person and that which takes place digitally – ensuring that people have as much flexibility in their work as possible. Equally, as life as an office worker becomes a distant memory for many, the ability to cultivate relationships between new employees (or employees whose relationships formed in person have been eroded by the time spent working from home) will become hugely important.
Certain technologies will become particularly prominent as preserving team effectiveness becomes more complex.
Introducing AI in a practical way
Digital tools based in Artificial Intelligence have the potential to transform team effectiveness, as they are heavily focused on providing the best possible employee experience, boosting productivity. Therefore, the potential for a high Return on Investment makes implementing these digital solutions a worthwhile approach to improving team effectiveness.
A useful low-risk way to test the applications of digital solutions is to pilot them in the first instance, conducting a trial in a small team or around a specific issue, before scaling up if successful.
The HR Tech Partnership (HRTP) runs a Human Capital Digital Innovation Hub which can facilitate this low-budget innovation in HR so that leaders do not have to make large commitments in the first instance.
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About the AuthorHR Tech Partnership
Joined: May 14th, 2019
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