Legacy Research - Beacon Street Services

Posted by Mariko on April 15th, 2021

4 monetary research study companies ... Decades of cumulative leadership ... and millions of customers worldwide ... Now integrated under one roofing ... Legacy Research study Group.

City Parkville, MD Profession Level Please select from the left-hand column Function Please select a filter from the left-hand column Industry Publishing and Printing.

Sadly this browser is not supported. Please utilize a recent version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and concentrated on serving our company neighborhood. Learn more. Publishers, Customer Reviews are not used in the estimation of BBB Ranking complaints closed in last 3 years complaints closed in last 12 months, Customer Reviews are not utilized in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Consumer Complaints10/26/2020I am a lifetime member. I have actually not been able to receive a single e-mail from any publication that I have been a member of for months now.

First they informed me they will look into it. Then I was told the system was sending it to an incorrect email address. This happened several times after I was told my email address had been updated. Then they told me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not compatible. Then I altered my email to a yahoo e-mail address they stated would give me no issues. I wait, still nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.

I called again and they told me that the services which I was asking about were not part of my membership, however when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent updates at what time, but then customer care tells me on their end, it shows nothing was sent and they do not know when they go out via e-mail. When I asked for a supervisor or various contact information, they stated they do not have any.

I paid near 5 figures for these lifetime subscriptions overall, and I am not even receiving them to date. This is too time consuming, discouraging, and horrible customer support. I belong to other investment advisories and they have the capability and resources to rapidly resolve any problems. Absolutely nothing even close to outright incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn morePreferred Outcome, Other (requires explanation) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some type of compensation for ALL THIS INCONVENIENCE As far as your consumer service dept, you should fire all of them and restructure the dept.