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Posted by Kinnaird on April 16th, 2021

4 financial research firms ... Years of collective management ... and millions of customers worldwide ... Now combined under one roofing ... Tradition Research study Group.

City Parkville, MD Career Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.

Sadly this internet browser is not supported. Please utilize a current version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains operational and focused on serving our organization neighborhood. Learn more. Publishers, Consumer Reviews are not utilized in the computation of BBB Ranking problems closed in last 3 years complaints closed in last 12 months, Consumer Evaluations are not utilized in the computation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Consumer Complaints10/26/2020I am a life time member. I have not been able to get a single e-mail from any publication that I have been a member of for months now.

Initially they told me they will check out it. Then I was told the system was sending it to a wrong e-mail address. This took place numerous times after I was told my e-mail address had actually been updated. Then they told me they will do an intensified case to trace my email concern, I waited a week, no updates. Then I was told my original e-mail service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo email address they said would offer me no concerns. I wait, still absolutely nothing. Then they tell me it was due to the fact that I had actually not whitelisted the services in my account, which I then did.

I called again and they informed me that the services which I was asking about were not part of my membership, but when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the website, I can see which services sent updates at what time, however then customer support informs me on their end, it shows absolutely nothing was sent out and they don't understand when they go out via email. When I requested for a supervisor or various contact info, they stated they don't have any.

I paid near to 5 figures for these lifetime memberships overall, and I am not even getting them to date. This is too time consuming, discouraging, and horrible client service. I am part of other financial investment advisories and they have the ability and resources to quickly resolve any problems. Nothing even near to absolute incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out morePreferred Outcome, Other (requires description) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some form of compensation for ALL THIS INCONVENIENCE As far as your consumer service dept, you should fire all of them and restructure the dept.