Legacy Research Group Information - Rocketreach

Posted by Kierstead on April 16th, 2021

Four financial research firms ... Decades of collective leadership ... and countless customers worldwide ... Now combined under one roofing system ... Legacy Research Group.

City Parkville, MD Profession Level Please select from the left-hand column Function Please select a filter from the left-hand column Industry Publishing and Printing.

Sadly this browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and concentrated on serving our organization community. Check out more. Publishers, Customer Reviews are not used in the estimation of BBB Ranking problems closed in last 3 years problems closed in last 12 months, Consumer Reviews are not utilized in the calculation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a life time member. I have not been able to receive a single e-mail from any publication that I have been a member of for months now.

First they told me they will look into it. Then I was told the system was sending it to a wrong e-mail address. This occurred a number of times after I was told my e-mail address had been upgraded. Then they told me they will do an escalated case to trace my email issue, I waited a week, no updates. Then I was told my original email service - protonmail. com is not compatible. Then I altered my email to a yahoo email address they said would provide me no problems. I wait, still absolutely nothing. Then they tell me it was since I had actually not whitelisted the services in my account, which I then did.

I called again and they informed me that the services which I was inquiring about were not part of my subscription, however when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, same old runaround. Upon logging into the site, I can see which services sent updates at what time, but then customer support tells me on their end, it shows absolutely nothing was sent and they don't understand when they go out by means of email. When I requested for a manager or different contact details, they said they do not have any.

I paid near to 5 figures for these life time subscriptions overall, and I am not even receiving them to date. This is too time consuming, discouraging, and terrible consumer service. I belong to other financial investment advisories and they have the ability and resources to quickly resolve any concerns. Absolutely nothing even near to outright incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MorePreferred Result, Other (requires description) I would like someone from the business to personally call me with a resolution of these problems and an apology and some form of payment for ALL THIS HASSLE As far as your customer service dept, you need to fire all of them and restructure the dept.